Lead Bartender (Sazerac Bar)

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Lead Bartender (Sazerac) to join the team! What will I be doing? As a Bartender, you will be responsible for delivering exceptional service and maintaining the highest standards in all aspects of your role. Key Responsibilities Provide outstanding customer service, ensuring guests feel welcomed and valued. Serve beverages and food promptly, accurately, and courteously, following standard recipes and portion control. Maintain in-depth knowledge of the beverage menu, ingredients, and other hotel outlets to confidently answer guest questions and make recommendations. Prepare, stock, and maintain the bar, including garnishes, perishables, and supplies, based on daily projections. Handle cash and register transactions accurately, ensuring accountabilities for all beverages served. Check guests for proper identification and manage guest inebriation according to training and local liquor laws. Maintain cleanliness and organization of the bar and surrounding areas, adhering to operating procedures. Promote Hilton services and facilities to guests and suppliers. Take personal responsibility for guest satisfaction, resolving issues promptly and professionally. Collaborate effectively with team members, providing support and clear communication. Follow all safety procedures and report any accidents or incidents to management. Perform additional reasonable duties as assigned by management. Expectations Maintain a professional demeanor, including polite language, positive attitude, and courteous interactions. Stay informed about hotel operations, restaurant hours, and local attractions to enhance the guest experience. Ensure all service procedures are executed according to hotel standards. Team Member Benefits Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana* Dental & Voluntary Insurance – SunLife* Flexible Spending Account (FSA) – Through WEX 401(k) Retirement Plan – Fidelity, with up to 5% employer match** Employee Assistance Program (EAP) – ComPsych Free Team Member Meals Discounted Parking Property Discounts – Restaurants, Gift Shop, and Spa Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program * Medical/Dental coverage begins on the first of the month following 60 days of employment ** 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled. What are we looking for? Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline Key Attributes Quality Productivity Dependability Customer Focus Adaptability Job: Bars and Restaurants Title: Lead Bartender (Sazerac Bar) Location: null Requisition ID: HOT0CFZK EOE/AA/Disabled/Veterans #J-18808-Ljbffr Hilton