Rentals Supervisor, Winter 26/27

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Title : Rental Supervisor

Department: Rental-Demo

Position Reports to: Rental & Retail Sr. Manager, Rental Assistant Manager

Direct Reports: 15-30

Location: Crystal Mountain, Washington
Wage Range: $25-27.5

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity
We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY

The Rental & Demo Supervisor is responsible for leading the daily operations of Crystal Mountain’s Rental and Demo business, including oversight of a team of up to 30 employees and close coordination with Ski Storage and Tune & Repair operations. This position plays a key leadership role in delivering an efficient, welcoming, and high-quality guest experience while driving operational performance, revenue, and team development. The Supervisor must have strong operational and business acumen, with the ability to evaluate daily business needs, make staffing and operational decisions, prioritize workload, and use key performance metrics to improve results. This position is responsible for maintaining efficient guest flow, minimizing wait times, maximizing equipment utilization, and ensuring the department operates at a consistently high standard.

This is a seasonal position; though there are opportunities to transition into other resort operations during summer operations.

ESSENTIAL DUTIES

• Lead, supervise, and support Rental & Demo employees during daily operations, providing clear direction and maintaining accountability for performance and guest service standards.

• Assign and deploy employees based on business volume, operational needs, employee strengths, and guest flow to maximize productivity and minimize guest wait times.

• Create a positive, inclusive, energetic, and team-focused work environment that encourages employee engagement and delivers a memorable guest experience.

• Provide ongoing coaching, training, recognition, and performance feedback to employees and address performance or conduct concerns in accordance with company policies.

• Identify and resolve employee concerns and operational challenges in a timely and professional manner, escalating issues when appropriate.

• Support employee onboarding and ongoing training to ensure team members are knowledgeable and confident across their assigned areas of the operation.

• Manage employee timekeeping and payroll processes accurately while monitoring labor expenses and adjusting staffing based on business demand.

• Lead by example and maintain a visible presence throughout the operation, particularly during high-volume periods.

• Complete and oversee daily opening and closing procedures, ensuring the facility is clean, organized, properly stocked, secure, and prepared for operation.

• Coordinate with Tune & Repair and Ski Storage operations to maintain efficient workflow, equipment readiness, and consistent guest service across departments.

• Respond quickly to changing business conditions, including high guest volume, equipment shortages, staffing challenges, weather impacts, and other operational needs.

• Maintain and reinforce a culture of exceptional guest service, ensuring employees provide friendly, knowledgeable, efficient, and solution-oriented assistance.

• Actively monitor guest flow and wait times and make real-time staffing or process adjustments to improve throughput and the overall rental experience.

• Handle escalated guest concerns professionally and work toward appropriate resolutions while supporting both the guest and the employee.

• Support other Rental, Demo, Tune & Repair, Ski Storage, Retail, or resort operations as business needs require.

• Perform other job-related duties as assigned.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

• High School diploma or GED

• Minimum 2 years of management and/or supervisory experience in a high volume rental shop

QUALIFICATIONS AND SKILLS

• Must be able to ski or walk to all locations

• Computer proficiency in sysmanager and Microsoft programs

• Must be able to stand for entire shift

• Must be able to speak English, and enunciate clearly

• Must speak/hear clearly over telephone

• Accustomed to constant customer and staff contact

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work evenings, weekends and holidays while in operation, both indoors and outdoors

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis

• Manual dexterity to operate a computer and other common office equipment on a constant basis

• Some basic mechanical and cash handling experience is desirable

• Ability to work for extended periods of time standing, bending, reaching, and speaking on a constant basis

• A positive attitude with strong guest services and communication skills a must

• Abides by all Crystal Mountain employment guidelines

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Crystal Mountain Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Crystal Mountain to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER