Customer Service Representative - State Farm Agent Team Member

Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Join a Top Performing Team Where Your Work Actually Matters We’re a locally owned State Farm Agency in Louisville, performing in the top 1% of 20,000 Agencies. We’re looking for a Customer Relations Representative who enjoys helping people, staying organized, and being part of a goal-oriented team. If you like variety in your day, meaningful customer interactions, and a role that blends service, problem‑solving, and light sales—this might be a great fit. This is not a call‑center grind. You’ll work closely with clients, teammates, and vendors while building long‑term relationships and gaining valuable industry experience in a supportive environment. What You’ll Do (Your Day-to-Day) You’ll be involved in many parts of the agency, including: Assisting customers with claims support and follow‑ups Communicating with vendors Scheduling appointments , including retirement and asset review meetings Supporting underwriting reviews and policy changes Handling forms, billing questions, and account updates Helping with new customer onboarding Identifying opportunities for product pivoting and in‑book sales Using systems and processes to keep everything organized and running smoothly What We’re Looking For You don’t need to know everything on day one. We care most about attitude, communication, and attention to detail. Required: 3+ years of customer service experience (retail, restaurant, call center, banking or similar) Strong people skills and professional communication Detail‑oriented and highly organized Comfortable using systems, processes, and technology Ability to problem‑solve and work well on a team Preferred (but not required): Insurance or financial services experience Salesforce or CRM experience Interest in sales and account growth Compensation & Benefits $50,000 annual salary + bonus potential Health, Dental & Vision Insurance 4-Day Work Week Rotation (yes, really) Paid training and ongoing development Supportive, team‑oriented agency environment Why You’ll Like Working Here Small team, low drama, clear expectations You’re treated like a professional, not a number Hands on opportunities to learn, grow, and contribute Work that makes a difference in customers’ lives Location: Louisville, KY Apply Today Apply today and let’s see if we’re a good fit for each other. Employment Notice This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. #J-18808-Ljbffr