Commercial Driver License Unit - Administrative Assistant II (Remote)

Job Title

Division of Motor Vehicles (DMV)

Job Description

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

The Driver Services Program (DSP) Service Delivery Unit is the primary public-facing arm of the DMV. Accountable for serving millions of residents annually, this unit directs public operations across 35 physical field office branches, the state's mobile operations fleet (DMV2GO), and high-volume, consolidated communication call centers. We are dedicated to providing secure, efficient, and accessible services while adhering strictly to state and federal statutory frameworks, including the Colorado Revised Statutes (C.R.S.) and the federal REAL ID Act.

The CDL State 2 State unit exists to administer motor vehicle statutory requirements affecting driver's privilege, to compile and house motor vehicle related data and documents and to provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Process requests from the general public and collect appropriate fees.

Duties:

• Respond to inquiries from Colorado Driver License offices and Motor Vehicle offices in other states concerning driver status.
• Verify and analyze driver records for accuracy and authorization.
• Use problem solving and collaboration skills to research, validate and answer questions concerning customer inquiries.
• Use customer service skills to translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers.
• Instruct customers on compliance, violations, fees and requirements for their desired actions.
• Collaborate with co-workers on training, updates and resolving difficult and/or unique problems.

State to State Help Desk Resolve duplicates identified via SPEXS through analysis of data provided. Communicate with other state agencies to determine the proper state of record for an individual's credential and resolve any issues. Commercial Driver License (CDL) Driving Records Work with other state's CDL, CDLIS personnel/Motor Vehicle departments, the American Association of Motor Vehicle Administrators (AAMVA) members on interstate and intrastate requirements for drivers changing residency, licensing state, clearing of citations and resolving driver license restrictions. Resolve problems and answer questions concerning Commercial Driver Information System (CDLIS) record entries. Record Analysis and Customer Support Analyze records to determine the accuracy of motor vehicle records. Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policies. Assist customers with clarification of underlying rationale and compliance related to restraints or credential status.

Remote work information:

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi-Fi connection.
• Employees are required to be working online during normal business hours (8:00 am to 5:00 pm Monday-Friday).
• All performance expectations, productivity, and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

G3A3XX Administrative Assistant II

Minimum Qualifications:

Experience Only:

Two (2) years of General Clerical work experience in a professional office setting.

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:

• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community.
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Suite
• Regular, daily work responsibilities utilizing computer systems, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated.)

Or

Education and Experience: A combination of related secondary education and/or relevant General Clerical work experience in a professional office setting experience equal to two (2) years

Preferred Qualifications: The preferred candidate will possess:

• Two plus years working in a complex, high volume regulatory workplace
• Career progression in a general clerical and/or customer service call center position
• Strong analytical skills
• Good organization and time management skills
• High level of accuracy and attention to detail
• Experience working on a team
• Excellent written and verbal communication skills
• Well developed customer service skills

DOR Required Skills and Competencies: Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Applicants must be legally eligible to work in the United States to be appointed to this position. DOR uses E-Verify to confirm the eligibility of all newly hired employees. DOR does not provide sponsorship for employment-based visas.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be