Permit & Licensing Technician (Community Development/Code Enforcement)

Job Title

Position Summary: The purpose of this position is to perform a variety of skilled clerical and administrative support tasks, in a typical office setting, related to the function and department assigned. This is the entry-level class in the Permit & Licensing Technician series assigned to this Division.

Illustrative Examples of Essential Duties

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Processes, maintains, and issues business tax receipts and specialty permits.
• Serves as liaison to the public and provides superior customer service.
• Issues forms and assists the public with applications for business tax receipts, certificates of use, and specialty permits. Duties include explaining legal requirements and department policies and procedures, processing lien searches, retrieving files of past enforcement cases, entering data concerning enforcement violations, and preparing files for Code Enforcement violations Conducts some research to determine property ownership, corporate and fictitious name status, State licensure and registrations or as necessary.
• Utilizes personal computers and computer software to perform word processing and spreadsheet functions; prepares and maintains computerized reports. Sorts and files documents and records, maintaining alphabetical, index, and cross-reference files; assists department with photocopying, assembling materials, and simple clerical work when assigned.
• Answers the telephone, waits on the general public, and provides information related to department and/or city policies and procedures, makes appointments and announces callers.
• Assists in receiving, sorting and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply room, and by the copy and fax machines; assists in ordering supplies.
• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.
• Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Good knowledge of office practices and procedures including filing and basic record keeping.
• Good knowledge of the operation of standard office equipment including work processing and computer equipment, copiers, fax machines and printers.
• Good knowledge of English usage, spelling, grammar and punctuation.
• Good knowledge of business letter writing and typing formats. Good knowledge of basic mathematics.
• Ability to communicate clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with those contacted in the course of work; ability to organize and maintain accurate records and files; ability to learn the operation, policy and procedures of the City and the assigned department or office; ability to perform difficult and complex clerical and administrative support work using independent judgment.
• Good knowledge of personal computers Microsoft Office Word; some knowledge of Microsoft Office Outlook and Access.

Minimum Requirements

Required Education & Experience:

• High school diploma or general education degree (GED) supplemented by one (1) year related experience issuing permits; or any acceptable related combination of training and experience.

Licenses and/or Certifications:

• None

Physical Requirements & Working Conditions:

• The essential job functions of this position will require the employee to perform the following physical activities. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis: On a continuous basis, sit at desk and/or stand at counter for long periods of time. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, and operate office equipment, and must frequently communicate by talking and listening. The employee is occasionally required to climb or balance. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Frequently required to walk. see, hear and talk with the public; read presented documents, write or use keyboard to communicate through written means. On occasion required to run errands, to climb or balance, stoop, kneel, crouch, taste, or smell. Intermittently twist and reach office equipment; lift or carry weight regularly of 10 pounds and on occasion weight of up to 30 pounds.

Additional Information:

• There is a one-year probationary period.
• It is the responsibility of the incumbent to maintain their licenses and/or certifications as a job requirement.
• Background screenings are conducted through the Clearinghouse @