NOC Technician

Business Integra (BI) is an award-winning global provider of information technology (IT) services and solutions infused with leading-edge technologies; and has been recognized by Inc. magazine as one of the fastest growing 500 companies across both government and commercial sectors. Located just outside of our Nation’s Capital in suburban Maryland - BI provides end-to-end solutions in application development, consulting, and re-engineering across all major technologies. Our solutions and services help build enduring relationships with our clients.

Job Description

Description

The NOC Agent manages the daily operations and support of the IT networks. The primary networks supported are the LAN/WAN, transport, telephone, wireless data, and mobile radio networks. Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the Ameren Networks. Implement software upgrades to network elements as required and participate in the change process to add or delete network elements. Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers. BS in Computer Science, MIS, Engineering, or equivalent computer related degree from an ACCREDITED college or university. Consideration may be given to candidates with extensive related experience without the academic requirements. CCNA Preferred; MPLS Knowledge preferred;

Qualifications

4+year of experience in 3 or more of the following: Windows, Windows Server; Unix or Linux operating systems; LAN/WAN and telecommunications networks. Telecommunications experience should include telephony, mobile radio, multiplexing, TDM networks and IP networks. 3+ years of recent telecommunication experience in any of the following fields: PBX, Call Center technologies, Telecommunication services configuration management, and procurement. Candidate should possess skills in Customer Focus, Sense of Urgency, Decision Making, Core Application Systems, Problem Solving, Teamwork, Technical Troubleshooting, Network Architecture & Telecommunications. ServiceNow ticketing system knowledge preferred.