Operations Manager

Courtyard Santa Ana Orange CountyEscape to fresh air, golden sunshine & breathtaking views of SoCal at Courtyard Santa Ana Orange County! Our Tustin, CA hotel will ensure you stay in complete comfort coupled with famous views of the Golden State. Each room of our Santa Ana, CA hotel features plentiful living space, pillow-topped mattresses, fresh linens & piles of plush pillows. After a long day, kick back & relax catching up with your favorite shows on your in-room 37' HDTV with premium cable channels & on-demand movies or stream your own media with our free Wi-Fi throughout the entire hotel. Delicious meals & fresh drinks are served at our onsite restaurant, The Bistro, which proudly serves specialty beverages with Starbucks coffee. Relax in our beautiful outdoor swimming pool. Top destinations are only minutes away from our hotel in Santa Ana Orange County, UC Irvine & more local attractions. Discover our Orange County wedding venues totaling 5,000 square feet of space for your big event. We look forward to hosting you at our hotel.Hotel with 155 Rooms Managed By Dimension Hospitality8 MacArthur Place Santa Ana, CA 92707Operations ManagerCompensation: $72,000 to $78,000 per yearYou are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.The RoleAs the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.What You Will Be DoingOversee daily hotel operations to ensure exceptional guest service and operational efficiencyLead, coach, and support department managers and team members across hotel operationsMonitor guest satisfaction scores and implement service improvement initiativesAddress and resolve guest concerns promptly and professionallyEnsure compliance with hotel policies, brand standards, safety regulations, and company proceduresManage staffing levels, scheduling, employee development, and performance managementReview operational reports, labor costs, revenues, and expenses to support business goalsCoordinate with all departments to ensure seamless communication and service deliveryMonitor property appearance, cleanliness, maintenance, and overall guest experience standardsSupport budgeting, forecasting, inventory management, and cost-control initiativesAssist with recruitment, onboarding, and training programsServe as Manager on Duty as scheduled, including evenings, weekends, and holidaysFoster a positive, professional, and guest-focused work environmentWhy You Will Love It HereOpportunity to lead hotel operations and make a direct impact on guest satisfactionProfessional growth and advancement opportunities within hospitality leadershipCollaborative and supportive team environmentDynamic workplace where every day brings new challenges and opportunitiesAbility to develop teams and drive operational successReady to Join the TeamIf you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.EOEQualificationsWhat Makes You YouPrevious hotel front office leadership experience requiredStrong communication, leadership, and problem solving skillsOrganized, dependable, and detail orientedComfortable using hotel systems, reporting tools, and front office processesAble to multitask and maintain professionalism under pressurePassionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.