Billing Clerk

About Our Client

911inform is the only all-encompassing emergency notification and security platform that bridges the gap between first responders and the organizations they serve. Founded in 2018 by CEO Ivo Allen, the company now protects more than 1.3 million users across 44+ countries, is a three-time Frost & Sullivan Award winner, and has been featured by CBS News and Newsweek for the lives its technology is helping save in schools, hospitals, and workplaces nationwide.

The Opportunity

This is a hands-on, on-site billing role at a fast-growing New Jersey company. 911inform serves roughly 400 customers, and nearly every one of them has its own billing terms, schedule, and quirks. Keeping that volume accurate and out the door on time is a full-time job, and it is the job.

You will be the person who knows the billing inside and out, works quickly and carefully in QuickBooks, and keeps the invoicing running clean. You will start alongside an experienced member of the billing team who will train you and hand off work in stages, so you are learning the business as your scope grows rather than being dropped into all of it at once.

If you are someone who takes real satisfaction in getting the details right and clearing the queue, this is a good seat.

What You Will Do

• Customer invoicing. Prepare, review, and issue invoices in QuickBooks across a base of roughly 400 customers, each with its own terms, accurately and on schedule.
• Quotes and estimates. Build quotes and estimates from information submitted by the sales team and turn them around quickly.
• Billing setup and maintenance. Set up billing schedules for new customers, and update them for renewals, upgrades, and contract changes.
• Documentation and matching. Keep purchase orders, invoices, and supporting backup matched and filed so nothing gets lost between sales, project management, and accounting.
• Chasing what is missing. Track down incomplete or unclear information before it turns into a billing delay. A large share of billing problems start as a missing detail nobody followed up on.
• Questions and discrepancies. Research customer billing questions, resolve discrepancies, and follow items through to close rather than passing them along.
• Clean entity separation. Maintain strict separation between 911inform and its affiliated entity in all billing records. This is a compliance requirement for the company, not a preference.
• Growing scope. Take on additional pieces of the billing cycle over time as you learn the systems and the customer base.
• Flagging problems. Speak up when something looks wrong. Small billing errors compound fast, and the person closest to the data usually sees them first.

How the Process Works

• Step one. A conversation with a Culture On Camera recruiter to talk through your background, your QuickBooks experience, and what you are looking for.
• Step two. If it looks like a fit on both sides, we introduce you to the 911inform accounting team and coordinate an on-site interview in Wall Township.
• Step three. We handle scheduling, feedback, and offer details throughout, so you always know where you stand.

Requirements

• QuickBooks proficiency. 911inform currently runs both QuickBooks Desktop (Enterprise) and QuickBooks Online, and is consolidating onto QuickBooks Online. Hands-on billing experience in either is required. Experience in both is ideal. This is a hard requirement, not a nice to have.
• 2+ years of billing experience. Time spent in billing, accounts receivable, or bookkeeping where high-volume invoicing was your daily work.
• Real attention to detail. This role is high volume and the mistakes are expensive. Our client is looking for someone who catches their own errors before anyone else does.
• Multitasking without dropping things. Several billing cycles, several requests, several people waiting. You need a system for keeping track.
• Comfort with a fast pace. Priorities shift, growth is steady, and processes are still being built. You will need to be flexible while staying organized.
• Solid Excel. Comfortable working with spreadsheets to sort, check, and reconcile billing data.
• Clear, direct communication. You will be asking sales, project managers, and operations for information they owe you. Following up politely and persistently matters.
• On-site availability. This role is fully on-site in Wall Township, New Jersey. It is not remote or hybrid.

Nice to Have

• Billing experience in a SaaS, subscription, or recurring revenue business
• Exposure to procurement, purchase orders, or value-added reseller billing
• Experience supporting billing across more than one legal entity

Benefits

Compensation and Benefits

• Base salary. $45,000 to $55,000 per year, depending on experience.
• Medical. Employer-paid coverage for the employee. Dependents may be added at employee cost.
• Dental and vision. Offered.
• Retirement. 401(k) offered.
• Paid time off. Provided in accordance with company policy.

Equal Employment Opportunity

911inform is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Culture On Camera recruits on the same basis and does not discriminate on any protected characteristic. We do not ask candidates for salary history. Candidates are never charged a fee at any point in this process.