Patient Services Representative

Patient Services Representative

UPMC Central PA Surgical Associates is seeking a friendly, organized, and patient-focused Patient Services Representative to join our team. In this role, you will serve as the first point of contact for patients, helping to create a positive experience while supporting the daily operations of a busy surgical practice.

Schedule

• Full-time, Monday through Friday
• 8:00 a.m. to 4:30 p.m.
• No evenings, weekends, or holidays

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Schedule appointments and coordinate follow-up visits
• Contact patients to schedule referrals and specialty appointments
• Complete patient pre-registration activities and verify demographics
• Assist with insurance information collection and documentation
• Maintain accurate patient records within the electronic medical record system
• Answer incoming phone calls and direct inquiries appropriately
• Support providers and office staff to ensure efficient patient flow
• Deliver exceptional customer service to patients, families, and visitors

Why UPMC?

At UPMC, you'll be part of a team dedicated to delivering exceptional patient care while supporting one another in a collaborative and rewarding work environment. Join an organization that values professional growth, teamwork, and making a difference in the communities we serve.

Apply today and help create an exceptional patient experience with UPMC Central PA Surgical Associates!

• Provide a warm, welcoming greeting and exceptional customer service to all patients and visitors.
• Guide patients through the use of self-arrival technology or complete the check-in process at the front desk based on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and update patient registration and demographic information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients with the appropriate resources for ancillary services.
• Help patients navigate the healthcare system by providing clear, understandable instructions and follow up on unresolved questions or needs to ensure continuity of care.
• Utilize service recovery principles and take appropriate action to address concerns and enhance the patient experience in alignment with the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration and access when appropriate.
• Educate patients regarding their financial responsibilities and connect them with advocacy resources as needed.
• Verify insurance benefits through online verification systems and telephone inquiries with insurance carriers.
• Obtain patient or family member signatures for consent to treatment and financial responsibility forms while adhering to HIPAA regulations.
• Appropriately triage and distribute phone calls to clinical providers and other departments as needed.
• Assist with administrative office duties, including scanning medical records, faxing documents, and maintaining accurate records.
• Remain knowledgeable about the UPMC Patient Portal and confidently educate patients on its navigation and functionality to ensure continued access to health information and care services.

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
• Licensure, Certifications, and Clearances: Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran