Program Manager (Facilities)

Responsibilities
• Oversee and coordinate the operations of multiple facilities maintenance disciplines, including electricians, HVAC, general maintenance, plumbing, Building Management Systems (BMS), LIS, asset management, Reliability, planning/scheduling, vendor management, and Maintenance, Repair, and Operations (MRO).
• Oversee the operation and maintenance of steam turbines, gas turbines, and large industrial boilers to ensure optimal performance and reliability.
• Manage high-voltage electrical distribution systems, ensuring safe and efficient power delivery.
• Monitor and analyze plant performance metrics, implementing strategies to improve efficiency and reduce downtime.
• Plan and execute preventive and corrective maintenance programs for turbines, boilers, electrical distribution and ancillary systems.
• Ensure proper operation of reverse osmosis, deionization, and wastewater treatment systems to support boiler feedwater and cooling tower requirements.
• Maintain reliable operation of compressors and air dryers for instrumentation and process needs.
• Manage cooling towers, chillers, and associated heat exchangers to support plant processes
• Oversee and manage the operation and maintenance programs of a large Chilled water plant with up to 30,000 tons of cooling capacity
• Coordinate with maintenance teams to schedule outages and repairs, minimizing operational disruptions.
• Understanding the site's safe work requirements and ensuring work is performed in accordance with safety procedures.
• Coordinate cross-functional activities to align with organizational priorities and minimize downtime.
• Oversee vendor selection, contract negotiations, and performance evaluations to ensure quality and cost-effectiveness.
• Manage inventory, procurement, and distribution of MRO supplies and spare parts.
• Implement strategies to optimize MRO processes, reduce costs, and ensure availability of critical materials.
• Monitor and track MRO performance metrics to drive continuous improvement.
• Track and report on asset performance, lifecycle costs, and reliability metrics.
• Ensure all maintenance activities comply with relevant regulations.
• Promote a culture of safety by enforcing protocols, conducting training, and performing regular audits.
• Maintain accurate documentation for inspections, permits, and compliance records.
• Foster collaboration, accountability, and a high-performance culture.
• Conduct performance reviews, set goals, and identify training needs.
• Provide regular updates to senior leadership on program performance, budgets, and key metrics.
• Prepare and present reports on maintenance activities, reliability trends, and vendor performance.
• Serve as the primary point of contact for internal stakeholders and external partners.
• Create an inclusive, high-performance work environment through strong leadership.
• Collaborate with Human Resources to ensure work activities exceed customer's expectations.
• Promote employee career development plans and providing mentorship
• Initiate and communicate a variety of personnel actions including employment, termination, performance reviews, disciplinary actions, and scheduling and/or approving overtime.
• Oversee employees on-boarding and supporting the hiring process.
• Create and maintain a succession plan.
• Maintain consistent communication with management and client on key issues, potential client issues, approach to resolutions, and quickly addressing any issues with an action plan.
• Support and/or conduct formal presentations to clients and management.
• Establish an organizational structure that ensures the most efficient utilization of resources while fulfilling the contractual requirements.
• Ensure 24 x 7 operational availability of critical facility systems
• Identify potential project problems or opportunities, analyzing the issues using all appropriate resources, developing alternatives, and arriving at the most optimum approach to mitigate problems or exploit opportunities.
• Oversee implementation of planned, preventative, and predictive maintenance programs.
• Ensure workload is effectively prioritized, assigned, tracked, and executed.
• Ensure workflows are defined, implemented, and effective.
• Ensure predictive technologies are effectively used and results are used to drive Reliability Center Maintenance.
• Ensure plans are aggressively monitored and requirements are enforced.
• Anticipate operation's needs and provide direction.
• Manage performance and progress against the plan and ensuring accurate forecasts with commensurate action plans.
• Track and report status against key performance indicators or contractual metrics on a routine basis. Implement corrective measures when measures are outside service levels or bandwidths.
• Manage performance and progress against the plan and ensuring accurate forecasts with commensurate action plans.
• Meet or exceed KPI's.
• Provide accurate monthly forecasts of cost, schedule, and resource utilization.
• Manage multiple subcontractors supporting the operations and maintenance functions.
• Work with Business Development to increase scope of services on existing contracts.
• Support BD and Group management in Contract negotiations with customers.
• Establish annual operating budgets in cooperation with customer, business manager or group financial department.
• Develop detailed budget with labor, materials, and subcontract costs identified by month for project.
• Control costs by planning work, effectively using resources, and executing to budget.
• Identify and implement cost savings initiatives in all areas of the project.


Minimum Requirements
• Bachelor's degree in Business, Facility/ Management, Maintenance Management, Engineering, or a related discipline, or demonstrated equivalent combination of education, training and experience in process or production maintenance - OR - 8 years of experience in industrial facilities or production maintenance related work.
• In addition to education/experience, 5 years of progressive career experience in industrial, pharmaceutical, biomedical, or research & development facility maintenance.
• Strong knowledge of electrical, HVAC, plumbing, and general maintenance systems.
• Familiarity with BMS software (e.g., Siemens, Johnson Controls) and LIS standards.
• Proficiency in CMMS (Computerized Maintenance Management Systems) and data analytics tools.
• Understanding of reliability engineering principles (e.g., RCM, predictive maintenance).
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to pass a medical evaluation for respirator use and be able to successfully complete a fit test for several types of respirators.
• Ability to obtain a security access badge at our client's location.
• Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.
• Ability to obtain an appropriate driver's license issued by the State Department of Motor Vehicles, as requested.
• This position does not include sponsorship for United States work authorization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Nice to Have Skills & Experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.