Team Member, Petsense

Team Member, Petsense

Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:

• Maintain regular and predictable attendance.

• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.

• Take the initiative to support selling initiatives (TEAM):

• Thank the Customer

• Engage with the customer and/or pet

• Advise products or services

• Make it Memorable

• Team Members are required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Team Member be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:

• Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company

• Recovery of merchandise

• Participate in freight process

• Execute to completion Plan-o-gram procedures (merchandising, sets, and resets)

• Assemble merchandise

• Perform janitorial duties

• Execute price changes/markdowns

• Assist customers with loading purchases

• Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required

• Handle and care for all live animals including their food, bedding and habitat

• Complete all documentation associated with any of the above job duties

• Team Members also may be required to perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.

• Strong communication and problem-solving skills.

• Basic computer skills.

• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours

• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements

• This position is non-sedentary.

• It is essential that FAST Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.

• It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.

• Ability to occasionally lift or reach merchandise overhead.

• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.

• Ability to move throughout the store for an entire shift.

• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.

• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

• Ability to read, write, and count accurately to complete all documentation.

• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

• Ability to process information / merchandise through the point-of-sale system.

• Ability to successfully complete all required training and certification.

• Lifting 50+ pounds

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.

• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat).

• Ability to successfully complete all required training.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visitthis link ( for more specific information about the benefits and leave policies applicable to the position you’re applying for.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal

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CONNECTION

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

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EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

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OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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Nearest Major Market: Knoxville