Telephone Support Representative

Monthly Pay: $4,700 - $5,200 USD per month Summary: What does a strong day on the phone look like? In this full-time remote role, you will guide policyholders and agency contacts through coverage questions, policy updates, billing inquiries, and next steps while creating clear service records. Job Responsibilities: Answer inbound calls about policies, premiums, renewals, endorsements, and payment status. Verify caller details and document conversations accurately in the service platform. Explain routine policy information clearly and route complex concerns to the appropriate team. Follow established call procedures while protecting customer and policy information. Track follow-up needs and provide timely updates to callers and agency partners. Qualifications: Comfortable supporting customers by phone in a remote setting. Ability to learn policy terminology, coverage concepts, and service workflows. Familiarity with web-based ticketing, call notes, or customer record tools is helpful. Dependable approach to following scripts, verifying details, and meeting call-quality expectations. Fully remote work arrangement within the United States. Structured onboarding and role-specific phone support training. Collaborative team guidance and opportunities to build service expertise. #J-18808-Ljbffr