Front Desk Monitor

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti‑poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. We invite passionate individuals to join our mission‑driven team. We are currently seeking a qualified candidate for the position of Front Desk Monitor . Position Overview The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access at the University Family Residence, a transitional family shelter where residents learn essential skills to meet the challenges of everyday life. Location: Bronx, NY 10452. Minimum Qualifications High school diploma or GED preferred. Polite and pleasant manner, efficient and firm, ability to operate a busy front desk/security operation. Able to perform diverse tasks with ease and maintain confidentiality. Certifications upon hire Security License Fire Guard (F-02) Certifications within 90 days of hire (cost covered by VOA) CPR/First Aid Coordinator of Fire Safety & Alarm (F80) Principal Responsibilities Greet all visitors and assist them directly or announce their arrival to staff or residents. Ensure that all clients sign in and out as required. Route mail and deliveries as required. Handle or assist in crisis intervention. Follow assigned procedures in emergency situations. Conduct rounds at residence as assigned. Benefits Medical, Dental, & Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday We offer a comprehensive benefits package that supports health, well‑being, and personal growth. For more information about our staff, culture, and opportunities, visit For additional details about the University Family Residence program, visit VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today! #J-18808-Ljbffr