Senior Field Service Technician - Forklifts & Material Handling Equipment

Senior Field Service Technician – Forklifts & Material Handling Equipment

Senior Field Service Technician – Forklifts & Material Handling Equipment (Heavy Equipment | Industrial Service | Field-Based Role)

Charlotte, NC + Surrounding Territory Company Vehicle Provided | Paid Travel Time | Career-Track Opportunity

You're not just fixing forklifts. You're keeping operations moving — and helping shape the next generation of technicians. If you're an experienced field service technician who thrives on solving real problems, owning your territory, and mentoring others — this role was built for you. At WMH Solutions, senior technicians don't get stuck turning wrenches forever. They gain visibility, influence, and long-term career paths across service, parts, warranty, OEM programs, and leadership.

About WMH

WMH Solutions is a 38+ year leader in material handling, supporting warehouses, manufacturing, and distribution operations across the Southeast. With 11 locations and 250+ professionals, we deliver forklift service, fleet maintenance, automation, and aftermarket solutions that keep industry moving. We're an exclusive Linde Material Handling partner and a full-scale solutions provider — not just a dealership. Here, your work matters. Your growth matters. And performance is recognized.

The Role

As a Senior Field Service Technician, you'll operate independently in a company-provided service van, delivering advanced diagnostics, repairs, and preventative maintenance on forklifts and material handling equipment across customer sites. You'll also serve as a technical leader — mentoring junior technicians, setting quality standards, and helping drive operational excellence in the field. This is not an entry-level role. This is a career-track opportunity for technicians who want responsibility, autonomy, and growth.

What You'll Do

Field Service & Territory Ownership

• Diagnose, repair, and maintain forklifts and material handling equipment at customer locations
• Perform preventative maintenance to maximize uptime and minimize breakdowns
• Operate independently in a fully equipped company service van
• Support warehouse, distribution, and manufacturing environments

Advanced Diagnostics & Equipment Expertise

• Troubleshoot complex mechanical, hydraulic, electrical, and diesel systems
• Execute first-time-right repairs
• Perform inspections, safety checks, and scheduled service programs
• Maintain fleet equipment to OEM and compliance standards

Leadership & Mentorship

• Train and support junior technicians
• Share technical knowledge and best practices
• Lead by example in safety, professionalism, and workmanship

Customer Communication & Documentation

• Communicate findings and service recommendations clearly
• Complete accurate service reports, work orders, and repair documentation
• Follow OSHA regulations and safety standards

Who Thrives in This Role

Required Experience

• 5+ years as a field service technician, heavy equipment mechanic, forklift technician, or industrial equipment technician
• Strong mechanical, hydraulic, and electrical troubleshooting skills
• Experience working independently in the field
• Valid driver's license

Preferred (Not Required)

• ASE certifications
• Forklift or OEM certifications
• Dealer or industrial service experience
• Familiarity with diagnostic software and digital service platforms

You'll also bring: Strong problem-solving ability, Customer-facing communication skills, Leadership mindset, Pride in your work

Physical & Work Environment

• Field-based role across varied job sites
• Ability to lift 50+ lbs
• Standing, bending, kneeling, and working in diverse weather conditions
• Exposure to noise, dust, and industrial environments

What WMH Offers

• Competitive pay + performance incentives
• 100% paid travel time (no flat rate)
• Company van, fuel card, tablet, PPE & safety shoe allowance
• Quarterly tool allowance
• Uniforms provided and laundered weekly
• Medical, dental, vision, life insurance (HSA & PPO options)
• 401(k) with up to 9% match + profit sharing
• OEM certifications & technical training
• Leadership development & mentorship
• PTO + paid holidays
• Long-term career stability in a growing industry

Career Path Opportunities

Many WMH leaders started in technician roles. Future paths include:

• Lead Technician
• Service Management
• Parts or Warranty Leadership
• OEM Program Support
• Operations & Regional Leadership

This isn't a parking spot. It's a launchpad. If you're ready for more ownership, better support, and a company that invests in your future — we'd like to talk. Apply today at wmhsolutions.pinpointhq.com