Pharmacy Technician - Community Health

Pharmacy Technician – Community Health

Hackley Community Care is seeking a motivated, detail-oriented, and patient-focused Pharmacy Technician to join our Community Care Pharmacy team. Unlike a traditional retail pharmacy setting, our pharmacy operates as part of an integrated care team within a Federally Qualified Health Center (FQHC), working closely with medical providers, nurse care managers, behavioral health, dental, and support staff to ensure patients receive the medications and services they need. We serve diverse community-based populations throughout Muskegon County and surrounding areas, including individuals and families facing barriers such as medication costs, insurance challenges, transportation issues, refill gaps, limited health literacy, and difficulty navigating the healthcare system. In this role, you will help patients access medications, navigate insurance and prior authorization challenges, coordinate refills, support medication synchronization, and reconnect patients with their care team when needed. As part of an integrated pharmacy program within a Federally Qualified Health Center, you will contribute to a whole-person approach to care that emphasizes access, affordability, continuity of care, and improved health outcomes. This position is ideal for a high-performing technician who values accuracy, communicates effectively, enjoys problem-solving, and wants their work to make a meaningful difference in patients' lives.

Amazing Benefits & Perks

• Competitive compensation package, including quarterly bonus opportunities
• Generous Paid Time Off and Paid Holidays
• Retirement plan
• Vendor discounts to make life easier and more affordable
• Mission-driven work with a direct impact on community health
• Opportunity to work as part of an integrated healthcare team
• Patient-centered environment focused on quality care and positive outcomes
• Opportunities for professional growth and pharmacy technician advancement
• Supportive team culture with collaboration across pharmacy and clinical services

The Ideal Candidate

• Wants to do more than traditional retail pharmacy work
• Takes ownership of their work and follows through on details
• Enjoys solving problems for patients and the care team
• Stays calm, professional, and kind in busy situations
• Understands that patients may face barriers to care (financial, social, or health-related)
• Communicates clearly with pharmacists, providers, clinic staff, and patients
• Values accuracy, accountability, teamwork, and continuous improvement
• Sees pharmacy as an important part of whole-person care

Key Responsibilities

• Patient Access & Support
• Welcome and assist patients with professionalism, compassion, and respect
• Educate patients on pharmacy services, refill options, pickup processes, and support programs
• Support patients facing barriers such as cost, transportation, insurance issues, or health literacy challenges
• Coordinate refills, medication synchronization, and follow-up to reduce gaps in therapy
• Identify patients who may need financial assistance, insurance support, or clinical follow-up
• Maintain privacy and provide calm, reliable support in a busy environment
• Pharmacy Operations
• Support prescription intake, data entry, filling, labeling, packaging, and point-of-sale functions
• Process prescriptions accurately and efficiently according to policies and regulations
• Assist with insurance billing, rejected claims, and prior authorizations
• Maintain accurate patient records and documentation
• Support inventory management, ordering, rotation, and medication storage standards
• Assist across pharmacy locations as needed
• Integrated Care Team Collaboration
• Communicate effectively with pharmacists, providers, nurses, medical assistants, and care coordinators
• Help coordinate same-day prescription fulfillment when possible
• Support warm handoffs between clinic and pharmacy teams
• Assist with patient outreach for refills, access issues, and care coordination needs
• Participate in team huddles, workflow improvements, and quality initiatives
• Mission & Community Health
• Support the mission of improving access to care for underserved populations
• Treat every patient with dignity, compassion, and respect
• Help reduce prescription abandonment and improve medication access
• Contribute to a welcoming, patient-centered pharmacy environment

Required Qualifications

• High school diploma or equivalent
• Pharmacy Assistant or Technician training
• Michigan Pharmacy Technician license (or eligibility)
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Ability to work in a team-based healthcare environment
• Basic computer skills and willingness to learn pharmacy systems

Preferred Qualifications

• Prior pharmacy technician experience (retail, clinic, hospital, or community pharmacy)
• PTCB CPhT certification
• Experience with pharmacy software (e.g., Liberty Software)
• Experience in FQHC or community health settings
• Experience with insurance billing, prior authorizations, or 340B
• Experience working with underserved or complex patient populations