Quality Assurance Manager
THE INSTITUTES OF APPLIED HUMAN DYN
What You'll Do
- Chair IAHD's Incident Review Committee (IRC) and the corrective action process
- Conduct and manage investigations in accordance with OPWDD and Justice Center standards
- Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings
- Provide oversight and monitoring of agency incident reporting
- Assign and review all investigations of reportable incidents and notable occurrences
- Act as liaison to outside monitoring agencies including OPWDD and NYS Justic Center
- Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents
- Maintain agency database for reportable incidents and occurrences
- Conduct POMS interviews (Personal Outcome Measures) monthly
- Become a member of the IAHD Leadership
- Bachelor's degree in Human Services or a related field
- 3+ years of experience in quality assurance, compliance, or investigations in human services
- Completion of OPWDD Investigator Training (or willingness to obtain) and must remain certified thereafter
- Strong organizational, analytical, and written communication skills
- Proficiency with Microsoft Office, IRMA, and WSIR systems
- Deep understanding of OPWDD, NYS Justice Center, and Department of Health regulatory frameworks
- A proactive mindset and a strong commitment to continuous improvement
- Competitive Salary
- Full Health Coverage (Medical, Dental, Vision, Rx)
- Agency-paid Life, Short- & Long-Term Disability Insurance
- 403(b) Retirement Plan with Financial Guidance
- Generous PTO: Vacation, Sick, Personal & Holidays
- Aflac Voluntary Benefits + Wellness Incentives
- Pre-tax Commuter Benefits
- PSLF-eligible Employer (Public Service Loan Forgiveness)
- Access to EAP & Exclusive Employee Discount Programs
- Tuition Reimbursement upon completion of two years of employment
Vacancy posted 4 days ago
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