Engagement Manager

Job Description

Insight Global is looking for an Engagement Manager to join one of the top healthcare systems in the Tri-State area. This person will serve as a strategic partner between clinical departments, patient access operations, and analytics teams. This individual is responsible for supporting and improving front-end patient experience and access workflows, with a focus on appointment scheduling, referral management, provider template optimization, patient throughput, and access-related performance metrics. This role leverages patient access and operational data to identify workflow inefficiencies, improve patient experience, increase provider utilization, and drive revenue growth through better access and scheduling performance. The Engagement Manager works closely with Consumer Engagement Center leadership, department administrators, physicians, and operational stakeholders to develop data-driven recommendations and implement process improvements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 2-5 years’ experience in a Data Analyst or project management role within healthcare

• Strong Microsoft suite experience

• Excellent communication skills and ability to work with numerous teams

• Experience working/supporting with clinical departments or patient access operations

• Ability to analyze workflows and data to drive actionable insights

Bachelors Degree • Epic experience

Experience in front-end revenue cycle functions