Universal Banker (CSR) Downtown Roanoke Branch

Are you passionate about helping people achieve their financial goals Looking for a place where you can make a difference in your community while building a meaningful career

We are Atlantic Union Bank the largest regional bank in the mid-Atlantic and we are looking for a Universal Banker to join our Caring Courageous and Committed team. This is an all-encompassing role where youll deliver best-in-class customer experiences provide sales and service solutions and support customers through both teller and platform banking activities. If you enjoy connecting with customers understanding their needs and helping them discover solutions that fit their needs we would love to meet you.

Your Impact

As a Universal Banker youll be the first point of contact for our customers and a trusted partner in their financial journey. Every interaction is an opportunity to listen understand what matters most to each customer and help them find solutions that make banking easier and support their goals.

By building meaningful relationships and delivering personalized guidance youll help customers feel confident in their financial decisions while contributing to the growth and success of your branch. Along the way youll receive coaching and hands-on experience to expand your banking knowledge and grow your career.

What Youll Do

Create meaningful customer experiences

• Serve as the primary point of contact for customers understand their goals and recommend personalized banking solutions.
• Deliver exceptional service while resolving customer questions concerns and complex service needs.
• Educate customers on products services and digital capabilities that make banking easier and more convenient.
• Create a welcoming branch experience that strengthens customer relationships and supports branch growth.

Drive business growth

• Proactively build relationships with customers to identify needs recommend solutions and generate sales and referral opportunities.
• Support branch growth by acquiring customers through prospecting efforts while maintaining and deepening existing relationships.
• Identify customer needs and recommend appropriate solutions across deposits lending investments business banking and other financial services.
• Partner with internal lines of business including Mortgage Investments Business Banking Commercial Banking Merchant Services and Treasury Management to connect customers with the right solutions.
• Support branch sales goals by achieving individual referral and production objectives.

Execute with operational excellence

• Perform teller transactions cash handling activities and daily balancing responsibilities with accuracy and attention to detail.
• Open new accounts and process customer requests while following established procedures.
• Provide support for day-to-day branch operations and complete assigned operational duties.
• Demonstrate proficiency with digital banking tools and educate customers on available technology.
• Manage risk by adhering to all policies procedures and applicable laws and regulations including Atlantic Union Bankshares BSA/AML policies and procedures.
• Complete all required training and maintain knowledge of products services and operational expectations.

What Youll Need

• Typically requires 2 years relevant experience
• May require vocational or technical training
• Must be able to stand for extended periods of time & lift objects up to 30 lbs.

Be a great Teammate

• Take ownership of your performance by meeting service expectations contributing to team goals and delivering

results that support the success of the branch.

• Continue learning and growing as our business technology and customer needs evolve.

Why Atlantic Union Bank

For more than a century Atlantic Union Bank has helped people families and businesses reach their financial goals by building trusted relationships in the communities we serve. No matter how much weve grown weve stayed true to who we are: a local bank that cares. Our Teammates are the heart of that promise. Thats why we invest in them with competitive pay and benefits ongoing learning and development and opportunities to build meaningful long-term careers while making a difference in the communities they serve.

Compensation offered will be based on a variety of factors including but not limited to education work experience skills certifications and geographic location etc.

Eligible teammates may participate in a comprehensive benefits package that includes medical dental vision life insurance disability coverage paid time off retirement savings through a 401(k) plan wellness resources and other programs designed to support teammates health and financial well-being subject to plan terms and eligibility addition certain positions may be eligible for incentive compensation bonuses or other variable compensation subject to applicable plans and performance criteria. General information on our comprehensive benefits

package can be found by visiting Employee Benefits Banking Career Benefits Atlantic Union Bank

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.