Dispatcher - Intermodal

Locations 5190 John G Glover Industrial Court, Ellenwood, GA, 30294, US (On-site) Job Category Operations: Individual Contributors Job Description The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction. Core Responsibilities & Duties: Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching) Communicate with drivers to prioritize loads, define routes, and set schedules Monitor containers to prevent demurrage and storage fees Providing detailed instruction to various personnel via email and phone Accepting & scheduling loads and providing excellent customer service Make routing decisions that satisfy customer expectations and company financial decisions Ensure that shipping data is entered into the system timely and accurately Other duties as assigned Qualifications: Intermodal transportation experience strongly preferred Self-motivated problem-solver with fervent desire to meet customer needs Strong verbal and written communication skills Desire for a long-term career with an industry leading company Ability to present and maintain a positive corporate image in a fast-paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc. Must be willing to work a flexible schedule Skills: The ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast-paced environment Ability to communicate effectively with all levels of operations Excellent communication and problem-solving skills Forward Air is an Equal Opportunity employer. WHAT WE OFFER Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company. Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching). Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage. Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually. Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic. ADDITIONAL INFORMATION Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party. Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc. Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer. Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards. Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General. #J-18808-Ljbffr Forward Air Corp.