Veterinary Assistant/Client Service Representative

Veterinary Assistant/Client Service Representative

Lake Wylie, SC

Totalbond Animal Hospital at Bethel is seeking a skilled and compassionate veterinary assistant/receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $15.00-$18.00 per hour Dependent on Skills and Experience

Schedule: Monday- Friday 7:30AM-7PM, Every other Saturday 8AM-2pm

Responsibilities

Front Desk & Client Care

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Clinical Support

• Assist veterinarians and vet technicians during examinations, treatments, and surgeries
• Handle and restrain animals safely and compassionately, including those that are fearful or reactive
• Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
• Perform basic laboratory tests, such as collecting blood, urine, and stool samples
• Administer medications and vaccinations under the supervision of a veterinarian
• Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition
• Clean and maintain the clinic, including exam rooms, treatment areas, and kennels, and ensure supplies are stocked
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

Qualifications

• Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Ability to move between front-desk and clinical duties throughout the shift as patient flow requires

About Totalbond Veterinary Hospital at Bethel

TotalBond Veterinary Hospital at Bethel believes in The TotalBond Way, meaning we build and strengthen memorable relationships, while giving your pet the highest level of compassionate care during every stage of their life. We have loved serving both our clients and patients at our animal hospital located in Lake Wylie, South Carolina since 1984.