Water/Fire Project Coordinator - Crofton MD

Job Description

Job Description

Benefits:

• Company vehicle
• Paid industry training and certifications
• Leadership development and advancement opportunities
• On-call pay
• Monthly and/or quarterly performance incentives
• Bonus based on performance
• Free uniforms
• Training & development

ServiceMaster Restore - Crofton is a family owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion.

Position Overview
Project Managers lead restoration projects from start to finish, making key decisions that drive successful outcomes for both residential and commercial clients. This hands-on leadership role oversees field operations, including drying, demolition, and restoration activities, while ensuring quality, efficiency, and safety. Youll lead technicians, communicate directly with customers, and manage project documentation throughout the job lifecycle. This position also includes assisting with or preparing estimates using Xactimate in alignment with IICRC standards. Ideal candidates bring a construction or restoration background, strong leadership skills, and a passion for delivering exceptional service during critical times.

You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job.
• Meets with customers and perspective customers, traveling to job sites to communicate job status with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• Responsible for creation of estimates in applicable software.
• Inspect and scope jobs onsite-and works with Techs on scope of job.
• Document / review loss with clear and descriptive job photos and upload into operating system/software.
• Crafting mitigation and reconstruction estimates using Xactimate.
• Communicates conversations and key information on the job using the notes feature in required software.
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.
• Explaining job processes and next steps to resolution in person to customers using printed materials as a guide.
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
• Assist with training new technicians or key operational team members.
• Ensure compliance with OSHA and company safety policies.
• Monitor job site safety and PPE compliance.
• Identify hazards and implement safety procedures.

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred:
  • ASD Applied Structural Drying Technician
  • FSRT Fire & Smoke Restoration Technician
  • WRT Water Damage Restoration Technician

Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.