Quality Improvement Manager

Quality Improvement Manager

Reporting to the Director of Planning in the Planning Department, the Quality Improvement Manager leads PCA's organization-wide quality improvement strategy and directly supervises a team of quality improvement analysts. The manager uses data evaluation, research, process analysis, and collaboration with program leadership to recommend strategic and operational improvements to senior and executive leadership. This work supports federal and state program compliance, improves service outcomes and stakeholder experience, strengthens program standards, and promotes efficient operational performance.

The Philadelphia Corporation for Aging (PCA) is a large private nonprofit organization founded in 1973. PCA carries out its mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination. The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.

The position is full time and located at PCA Main Building. Benefits include medical, prescription drug, vision, and dental coverage, flexible spending plan, EAP, life insurance, short- and long-term disability insurance, pre-tax commuting and parking benefits, 403(b) retirement plan, and annual paid time off.

The Quality Improvement Manager will manage a team of quality improvement analysts, partner with key staff to assess analytical and reporting needs, review the agency's raw data, oversee the development and use of appropriate tools, dashboards, and analytical methods, direct risk-based audits, communicate audit findings, map and assess operational processes, assist and collaborate with key staff to research and develop metrics, prepare and present summaries for executive management, and lead and manage related PCA projects and initiatives.

Required Education and Experience: Bachelor's degree required; master's degree in business administration, public health, public administration, social work, data analytics, or a related field preferred. At least five (5) years of progressively responsible experience leading continuous quality improvement, performance measurement, program evaluation, data analysis, process improvement, or related work. Demonstrated experience supervising, developing, and leading a team, including setting priorities, coaching staff, evaluating performance, and delivering results across multiple projects. Strong knowledge of statistical concepts, data-quality assessment, sampling, trend analysis, performance measurement, and applied research methodologies. Experience developing analytical approaches selecting fit-for-purpose tools to prepare and analyze raw data, map and evaluate business processes, identify inefficiencies and root causes, establish baselines and performance measures, monitor progress, inform business decisions and organizational strategy, and recommend operational improvements. Experience with process mapping, root cause analysis, or comparable continuous improvement methodologies. Demonstrated proficiency in evaluating, selecting, and using business intelligence, statistical analysis, data-visualization, and process-analysis tools, including Power BI or comparable analytical software. Demonstrated ability to synthesize complex analytical findings, risks, and recommendations into concise, decision-ready presentations and written reports for senior and executive leadership. Experience with clinical, administrative, or program operations in aging services, disability services, healthcare, human services, or a related field preferred. Training or practical experience in Lean or Six Sigma preferred.

Professional Characteristics: Strong leadership, collaborative, and interpersonal skills, including when dealing with complex data and information. Strong oral and written communication skills, including public speaking and presentations. Industrious and action-oriented. Able to multitask, meet deadlines, and produce results. Strong organizational, analytical, and problem-solving skills. Flexible and responsive to changing circumstances.

This is a hybrid, full-time, exempt position located at the Philadelphia Corporation for Aging office at 642 N. Board Street, Philadelphia, PA 19130. Work responsibilities will occur largely during weekdays; however, some evening and weekend hours may be required to attend events and meetings. Partial remote work (work from home) is permitted and expected.

Philadelphia Corporation for Aging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by federal, state, or local laws.