Service Manager

Service Manager

Why work for Pearson Peterbilt Group? Our People We're proud to have the best team across our locations in Georgia and Alabama. We hire for character and attitude based on our 23 Fundamentals - not just experience - so you'll be part of a truly exceptional team. Growth Opportunities With eight locations across Georgia and four locations across Alabama, advancement opportunities are endless. We love to promote from within and celebrate team members who've grown from entry-level roles into leadership positions. Training We invest in our people. All technicians, service, and parts employees receive free, ongoing training - including MX, Cummins, and Peterbilt certifications - to help you grow your skills and your career. Culture Even as we grow beyond 300 employees, we stay true to our family atmosphere. We celebrate each other's successes, support one another through challenges, and live by 23 key fundamentals that define who we are and how we work. Benefits We take care of you and your family with multiple medical plan options plus dental, vision, life, FSA/HSA, and supplemental coverage. Our competitive 401(k) match, paid holidays, and expanded PTO policy help you plan for the future and enjoy life now.

POSITION INFORMATION

Our Service Managers are responsible for the overall management and profitability of the service department. Responsibilities include overseeing daily service operations, managing service personnel, maintaining customer satisfaction, monitoring department performance, ensuring quality repairs, controlling expenses, and achieving departmental sales and profit objectives. The Service Manager works closely with customers, technicians, parts personnel, and dealership leadership to ensure a high level of service and operational efficiency.

This position reports to the Service Director and is a full-time exempt position. Compensation includes a base salary and performance-based incentive opportunities tied to department performance and profitability.

To qualify for our Service Manager position, you must have a high school diploma or equivalent. You must be able to read and comprehend instructions, reports, and financial information. Strong leadership, organizational, communication, and customer service skills are required. Candidates must be able to effectively communicate both orally and in writing with customers, employees, vendors, and manufacturer representatives. A minimum of five years of dealership service experience is required, with prior supervisory or management experience strongly preferred. General knowledge of truck mechanical operations, service processes, warranty administration, and departmental financial management is required.

The Service Manager position works throughout the service department and service bays in an open garage environment. This position requires frequent walking throughout the facility, standing for extended periods, and occasional bending, stooping, kneeling, reaching, and lifting. Must be able to lift and transport up to 50 pounds occasionally. The position may be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Occasional road testing of vehicles may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct and oversee all daily operations of the service department.
• Hire, train, develop, and manage service department personnel.
• Establish and monitor departmental goals related to productivity, efficiency, customer satisfaction, and profitability.
• Review and manage repair order processes to ensure accuracy, quality, and timely completion.
• Maintain high levels of customer satisfaction by resolving customer concerns and supporting service staff.
• Monitor labor sales, gross profit, technician productivity, efficiency, and departmental expenses.
• Ensure compliance with manufacturer standards, dealership policies, and safety regulations.
• Coordinate with the Parts Department to maintain efficient workflow and minimize vehicle downtime.
• Conduct regular meetings with service personnel to communicate expectations and departmental goals.
• Maintain a clean, organized, and safe work environment.
• Prepare and review operational and financial reports as required.
• Perform other duties as assigned.

This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post-offer drug screen.