Lake Eye Associates - Patient Care Representative

Patient Care Representative

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. With 55 clinics and 5 surgery centers, led by over 100 providers and more than 1,200 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

Lake Eye Associates offers compassionate treatments for a wide range of eye conditions and diseases. Every treatment is performed and managed by our experienced ophthalmologists and helpful, highly trained staff. We also proudly offer on-site optical departments throughout our locations, making us the premier destination for a lifetime of clear and healthy vision.

Job Summary

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients. It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.

Essential Job Functions

• Greet and direct all patients, visitors, and staff upon entry of the practice.
• Monitor the reception areas throughout the day and provide assistance as needed.
• Verification of insurance coverage for patients
• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross-check and update next-day charts as evidenced by the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
• Fill out essential reports and forms as requested.

Competencies

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience

• High school diploma
• Prior experience in a customer service role
• Must be able to work under pressure and respond to patient requests in a positive manner

Position Type and Expected Hours of Work

• This is a full-time position located in Wildwood, FL
• Days and hours are Monday through Friday 8am 5pm with the opportunity for occasional overtime.

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.