Client Advisor

Kinn is a fine jewelry brand that specializes in designing modern heirlooms. Every piece of jewelry is hand-crafted from solid 14k gold, ensuring long-lasting quality. Kinn’s signature pieces are designed to stand the test of time and be passed on as cherished heirlooms.

We’re looking for a full-time Keyholder & Client Advisor at our third Flagship Store in Newport Beach, California. We're hiring multiple Client Advisors to help us open our store. Each will be responsible for various day-to-day tasks, including product knowledge, communication, retail sales, customer service, and ensuring a positive customer experience.

Clienteling

• Strive to exceed customer expectations by providing outstanding service experiences
• Assist customers by selecting appropriate styles based on their needs and preferences
• Use product knowledge to speak to the collection’s vision and quality
• Build & maintain an organized client book to generate appointments and drive sales through consistent outreach and follow-up
• Proactively reach out to clients based on their preferences and past purchases

Sales

• Achieve and exceed sales and metric goals
• Utilize product knowledge and trends to provide relevant styling suggestions
• Actively engage with customers, building relationships to drive repeat business
• Maintain knowledge of store key performance metrics and work towards targets
• Collaborate with management to develop action plans and sales strategies

Sales Floor / Operations

• Maintain the visual presentation of the store, ensuring VM standards are met
• Assist in floor sets and replenishment of merchandise as needed
• Complete opening and closing duties
• Collaborate with management on operational tasks
• Other duties as assigned

Client Advisors work closely with guests to understand their preferences, comfort zones, and long-term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Requirements

• Previous retail experience, preferably with a fashion luxury/contemporary brand
• Strong sales, customer service, and communication skills
• Basic computer skills (POS, Excel, Word)
• Organizational skills and an eye for detail
• Positive, high-energy, entrepreneurial spirit
• Team player who is inspired by others’ successes as well as your own
• Able to work retail hours, including weekends and holidays

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) plan with a 4% company match
• Paid time off
• Employee discount on Kinn jewelry
• Invitations to pop-ups and other company events