Break Fix Technician

Temporary

Kforce's client in San Antonio, TX is seeking a Dell Break-Fix Technician to provide hands-on, on-site support for desktop, laptop, and peripheral hardware across multiple locations. This individual will be responsible for diagnosing hardware issues, performing break-fix repairs, replacing components, and ensuring devices are restored to operational status in accordance with service-level expectations and manufacturer standards. This is a customer-facing role that requires strong technical troubleshooting skills, attention to detail, professionalism, and excellent documentation practices. Key Responsibilities:

Perform on-site break-fix support for desktop computers, laptops, monitors, docking stations, and related peripherals
Diagnose hardware failures and replace components including storage devices, memory, motherboards, power supplies, screens, batteries, and other hardware
Follow service tickets and work orders, including customer communication, repair execution, and post-service documentation
Manage replacement parts inventory, returns, and tracking in accordance with established procedures
Accurately document repair activities, asset information, parts utilized, time on-site, and resolution details
Coordinate with internal support teams and third-party service providers as needed
Comply with organizational security, safety, and operational standards
Travel between assigned locations within the service area to provide technical support
3+ years of hands-on hardware break-fix, desktop support, or field service experience
Strong experience supporting Dell desktop and laptop hardware environments
Ability to independently diagnose and replace internal laptop and desktop components
Experience working with ticketing systems and maintaining detailed service documentation
Excellent customer service and communication skills
Valid driver's license and reliable transportation
Ability to successfully complete a background screening
Dell hardware certification and/or Dell field service experience

Preferred Qualifications:

CompTIA A+ or similar technical certification
Experience supporting large-scale enterprise environments
Working knowledge of Windows operating systems, BIOS updates, and firmware upgrades
Experience working within service-level agreements (SLAs) and escalation processes

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Vacancy posted 7 days ago

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