Client Project Manager 1

Shift: Monday through Friday, 8:00 AM - 5:00 PM Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. Client Project Manager Compensation will be determined based on geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer. What You’ll Do Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS Build and maintain strong, long‑term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations Conduct regular client check‑ins to ensure satisfaction and proactively address needs Monitor sample progress throughout the lab to ensure project timelines are on track Coordinate with laboratory departments to ensure timely project execution and resolution of issues Provide ongoing education and training to clients to maximize product and service utilization Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations Identify upselling and cross‑sell opportunities and communicate findings to sales and operations teams Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication Identify, track, and resolve project issues promptly Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement Manage end‑to‑end project communication and coordination, including status reporting, cross‑functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing) Contribute to departmental efficiency through suggestions and active participation as a team member Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff What You’ll Bring Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience Two (2) years of customer service or client‑facing experience Strong organizational and time‑management skills, with the ability to manage multiple projects and priorities Excellent communication skills, with the ability to effectively engage clients and internal stakeholders Proven ability to build and maintain strong client relationships Problem‑solving mindset with the ability to identify issues and drive solutions High attention to detail with a focus on accuracy and quality Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental, vision, 401(k) retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft. Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr NCBiotech