ServiceNow Business Analyst

ServiceNow Business Analyst

Skills Desired:

• Identify and document business requirements for risk management processes, ensuring they align with organizational goals and technical capabilities.
• Design and implement ServiceNow IRM solutions, including configurations, workflows, and integrations, to meet specific business needs.
• Identify and implement process improvements within the ServiceNow IRM module to enhance efficiency and effectiveness.
• Analyze risk data using ServiceNow Performance Analytics to identify trends, track key performance indicators (KPIs), and generate reports for stakeholders.
• Provide training and support to business users on how to effectively utilize the ServiceNow IRM platform.
• Collaborate with cross-functional teams, including IT, compliance, and legal, to ensure a cohesive risk management approach.
• Manage vendor risks through the ServiceNow platform, ensuring compliance with relevant regulations and industry standards.
• Support business continuity planning by using the ServiceNow platform to identify potential disruptions and implement mitigation strategies.

Responsibilities:

• Strong Understanding of Risk Management Principles: Proficiency in risk identification, assessment, and mitigation techniques.
• Experience with ServiceNow IRM: Familiarity with the ServiceNow platform, particularly the IRM module, is essential.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems.
• Excellent Communication and Interpersonal Skills: Ability to effectively communicate with business stakeholders, technical teams, and other relevant parties.
• Knowledge of Relevant Regulatory Frameworks: Familiarity with frameworks like FCPA, GDPR, or ISO 37001 is a plus.
• Experience with Agile Methodologies and Project Management: Ability to work in a collaborative, iterative environment.