Appointment Setting Specialist

Appointment Setter

Global Home Improvement is seeking a personable, efficient Appointment Setter WITH experience for setting appointments for in home sales presentations to join a rapidly expanding home improvement company. In this role, you'll be the first point of contact for potential customers-engaging with homeowners over the phone, answering inquiries, and scheduling consultations for our sales team. The ideal candidate is a natural communicator who thrives in a fast-paced environment and enjoys helping people take the first step toward transforming their homes.

Global Home Improvement is the area's premier installer of Metal Roofing, Marvin Windows, and James Hardie Siding. We are known for our exceptional craftsmanship, top-quality products, and commitment to customer satisfaction. Our reputation for exterior renovations sets us apart, and our team takes pride in delivering results that last. We foster a collaborative, supportive environment where each employee plays an important role in our success.

Learn more at globalhomeinc.com.

Key Responsibilities

• Make outbound calls to prospective clients to schedule appointments for our sales team.
• Respond promptly to inbound calls and online inquiries with professionalism and enthusiasm.
• Maintain accurate records of customer interactions and appointment details in our CRM system.
• Follow up with leads to confirm appointments and address preliminary questions.
• Work closely with the sales and marketing teams to ensure quality leads are booked.
• Provide exceptional customer service, representing the company's brand and values.
• Meet or exceed weekly and monthly appointment-setting goals.

Qualifications

• Minimum 5 years of experience in customer service, telemarketing, or appointment setting.
• CRM software: 1 year (Required)
• High school diploma or GED required.
• Strong phone presence and clear communication skills.
• Personable, energetic, and able to build rapport quickly.
• Comfortable working in a fast-paced environment with performance targets.
• Basic computer skills and experience using CRM systems preferred.
• Highly organized with strong attention to detail.

*Experience within in-home sales is a plus

Benefits

• Medical Insurance
• Retirement Savings Program
• Paid Time Off - Holidays, Vacation, Sick Days
• Weekly Pay Cycle
• Annual Trips or Company Outings
• Performance Bonuses

Schedule:

Full-Time

Monday through Friday

9:00 am - 5:00 pm

Location

Onsite role based in the Greater Philadelphia area

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.