Customer Support Specialist (Ashburn)

Customer Support Specialist

Location: Ashburn, VA (5 days onsite per week)

Pay: $65-70/hr

US Citizens/GC Holders Only; No Visa Sponsorship

No c2c/3rd Parties

Must be local; No relocation

Responsibilities:

• Perform rack-and-stack, maintenance, cable management, and decommissioning of server, storage, and network infrastructure.
• Deliver Tier 1/2 hardware and software support, diagnose system faults using standard procedures, and coordinate RMA or vendor repairs.
• Support hardware refreshes, capacity expansions, and after-hours maintenance in mission-critical colocation environments.
• Maintain accurate asset inventories (DCIM), write root-cause analyses, update knowledge bases, and log issues in ticketing systems (e.g., ServiceNow).
• Adhere strictly to data center safety, security, power, and environmental standards.

Qualifications:

• Hands-on experience with rack-and-stack, power distribution, cooling, KVM, and cabling standards.
• Deep knowledge of enterprise servers, storage, switches, routers, VLANs, and patch panels.
• Familiarity with incident/change management workflows, asset tracking, and DCIM/ticketing platforms.
• Ability to read rack elevations, network diagrams, and technical documentation.
• Strong analytical and communication skills; ability to prioritize tasks independently and participate in scheduled on-call rotations.
• Effective communication with cross-functional IT teams.
• Ability to work independently with minimal supervision during onsite shifts.