IT Support Technician

Job Description

Job Description

Position Overview

We are seeking a Help Desk Analyst to provide first-level technical support to end users across the organization. This role is responsible for delivering over-the-phone, remote, and deskside support for hardware, software, mobile devices, and general IT-related issues. The ideal candidate will possess strong customer service skills, a solid technical foundation, and the ability to troubleshoot and resolve a wide range of end-user support requests.

Responsibilities

• Serve as the primary point of contact for technical support requests via phone, email, ticketing system, and walk-up support.
• Troubleshoot and resolve hardware, software, mobile device, and workstation-related issues.
• Provide remote and deskside support to end users across the organization.
• Document, track, and manage support tickets through resolution while ensuring timely follow-up.
• Perform password resets, account support, and new user setup activities.
• Configure and deploy desktops, laptops, peripherals, and mobile devices.
• Assist with workstation and laptop imaging, deployments, and upgrades.
• Provide support for business applications and productivity tools.
• Troubleshoot and support printers, copiers, phones, and other peripheral devices.
• Escalate complex Tier 2 and Tier 3 issues to appropriate support teams.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Adhere to established IT processes, procedures, and service level expectations.

Required Qualifications

• 1-3 years of Help Desk, Service Desk, or Desktop Support experience.
• Experience supporting Windows operating systems and common enterprise applications.
• Knowledge of user account management, password resets, and workstation configuration.
• Familiarity with hardware troubleshooting, device deployment, and workstation imaging.
• Basic understanding of networking, operating systems, hardware, security, and telephony concepts.
• Experience working with ticketing systems and incident management processes.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Demonstrated commitment to delivering exceptional customer service.

Preferred Qualifications

• Experience supporting Microsoft 365 environments.
• Exposure to Active Directory and user administration.
• Familiarity with remote support tools and ITSM platforms.
• Experience in an enterprise or multi-site support environment.

Top Skills

• Help Desk / Service Desk Support
• Windows Support & Troubleshooting
• Password Resets & User Administration
• Hardware & Software Support
• Workstation Imaging & Deployment
• Printer & Peripheral Support
• Mobile Device Support
• Ticket Management
• Customer Service & Communication
• Basic Networking & IT Fundamentals

Job Type & Location

This is a Contract position based out of Aurora, CO.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Aurora, CO.

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Aurora,CO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.