Product Manager - Delivery

• Own the systems that move kits to customers, messages to members, and support requests to resolution.
• Ensure they receive it, remember to complete it, and get help when they need it.
• Kit return rate and demonstrate measurable improvement through operational interventions.
• Ship improvements to member communications that increase engagement and activation.
• Streamline CX tooling to reduce resolution time and support costs.
• Successfully configure and launch at least two new enterprise programs.
• Build strong partnerships with CX operations, fulfillment, and clinical teams.

Requirements 4-5 years of product management experience Proven results improving operational metrics — bring the numbers Experience with lifecycle communications (Iterable, Braze, or similar) Background in CX, support tooling, or operational products Comfort with supply chain, fulfillment, or logistics systems Strong analytical skills — you track cohorts, measure interventions, optimize funnels Clear communication across technical and operational teams Even better if you have:

• Healthcare or healthtech background
• Experience with enterprise B2B programs and client configuration requirements
• Background in subscription products or retention-focused roles
• Startup or scale-up experience where operational excellence mattered
• Experience with HIPAA compliance and healthcare communications requirements

Core Competencies Demonstrates expertise in product management with a focus on improving operational metrics and enhancing customer experience through effective communication and collaboration with cross-functional teams. Proficient in lifecycle communications and familiar with healthcare compliance standards. Highest-signal resume keywords Product Management Experience Operational Metrics Improvement Lifecycle Communications (Iterable, Braze) Analytical Skills Healthcare Compliance (HIPAA) ATS Optimization Keywords Hard Skills Product Management Operational Metrics Lifecycle Communications Analytical Skills CX Tooling Supply Chain Systems Fulfillment Systems Logistics Systems Subscription Products Retention Strategies Soft Skills Clear Communication Partnership Building Collaboration Industry Keywords Healthcare Healthtech B2B Programs Client Configuration Startup Experience Scale-Up Experience Operational Excellence #J-18808-Ljbffr Jobtailor