Senior Application Analyst - BTP Administration

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Position Overview

The SAP Business Technology Platform (BTP) Application Analyst will manage, secure, and operate SAP BTP services across enterprise landscapes. This role is responsible for BTP account administration, security, connectivity, service enablement, and platform governance, ensuring high availability, compliance, and scalability of SAP cloud solutions. As a primary support contact for application end-users, the Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams, and work to resolve them. The Sr. Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements. We're committed to staying at the forefront of SAP — currently migrating to RISE with SAP, deploying HANA 2025, already leveraging enterprise-wide Fiori, and preparing to launch Joule and SAP Business AI. If you're an SAP professional who wants to work with cutting-edge tools — not legacy systems — and be part of a team that prioritizes staying ahead of the curve, this is your opportunity.

Come build something current — right here in Madison. This role requires consistent onsite work in Madison, WI, up to four days per week. Relocation assistance is provided for this position.

Essential Duties

Include, but are not limited to, the following:

• Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications.
• Design and implement solutions to a wide range of difficult problems that are imaginative, thorough, and practical.
• Responsible for independent development and configuration of an assigned application.
• Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.
• Develop new processes and procedures to meet current challenges.
• Create and maintain system documentation.
• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor’s implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Participate in developing documentation and participate in trainings and work with end users.
• Troubleshoot problems and questions and provide regular updates on status to key business stakeholders.
• Serve as a subject matter expert of assigned applications.
• Provide end-user production support for issues entered into issue tracking systems.
• Review the status of projects and issues with project leadership.
• Assign or delegate configuration or other activities to other team members.
• Act as delegate for leadership regarding incident or problem resolution.
• Provide mentorship for other peers and take the lead to solve problems, even if outside of normal scope.
• Lead internal process design and documentation to drive continuous improvement for the IT department or team.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
• Ability and willingness to learn new software applications.
• Apply flexibility with respect to changing end-user business needs.
• Apply strong analytical skills, business intuition, and organizational ability.
• Apply strong problem-solving skills.
• Apply excellent interpersonal and communication skills.
• Ability to operate in a cross-functional and complex matrix environment.
• Ability to be adaptable, open to change, able to work in ambiguous situations, and respond to new information or unexpected circumstances.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work nights and/or weekends, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability and means to travel between local Exact Sciences locations.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 12 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.
• 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
• Demonstrated ability to understand and apply industry best practices.
• Strong computer skills to include internet navigation and email usage.
• Proficient in Microsoft Office programs.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.

Preferred Qualifications

• Experience configuring business systems software in a life sciences, health care, or related industry.
• SAP BTP Administration (2+ Years): Hands-on experience with global accounts, subaccounts, Cloud Foundry/Kyma environments, entitlements, and service lifecycle management.
• Security & Identity Management (1+ Years): Strong knowledge of SAP BTP security concepts including IAS/IPS, role collections, OAuth, SAML, and integration with corporate identity providers.
• Connectivity & Integration (1+ Years): Experience configuring SAP BTP connectivity services (Cloud Connector, Destination Service, Integration Suite) for SAP and third-party system integration.
• Monitoring, Operations & Governance (1+ Years): Ability to monitor BTP services, manage quotas and costs, enforce naming conventions, and ensure platform compliance and stability.
• SAP Landscape & Cloud Knowledge (1+ Years): Solid understanding of SAP S/4HANA or ECC landscapes and cloud fundamentals (IaaS/PaaS concepts, networking, certificates, TLS).

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.