Case Worker - Community Care Network Program

Job Description

Job Description

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: View phone number on ziprecruiter.com Fax: View phone number on ziprecruiter.com Email: View email address on ziprecruiter.com

Position Available

Job Title: Case Worker

Department/Program: Community Care Network Program (CCNP)
Reports To: Program Director
FLSA Status: Non-Exempt
Work Location: Various Sites-Bronx
Salary Range: $55,000-$58,000

About SHOPP :

Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP is committed to building vibrant communities where all individuals are empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

Position Summary :

The Case Worker provides comprehensive case assistance services to older adults participating in SHOPP's Community Care Network Program (CCNP). The Case Worker assists participants in accessing benefits, entitlements, health and social services, and community resources that promote independence, stability, and overall well-being. Through assessment, advocacy, supportive counseling, referrals, and follow-up, the Case Worker empowers older adults to successfully navigate complex service systems while maintaining dignity, choice, and quality of life. This position also supports outreach efforts, participant engagement, documentation, and collaboration with community partners to ensure the delivery of high-quality, person-centered services.

Essential Functions and Responsibilities :

The following duties are representative of the essential functions of this role and are not exhaustive.

Role-Specific Responsibilities

• Conduct comprehensive screenings and assessments to identify participants' needs, strengths, and eligibility for benefits, entitlements, and supportive services.
• Provide case assistance services, including information, referrals, advocacy, supportive counseling, and service coordination for older adults.
• Assist participants in completing applications for public benefits, health insurance, housing resources, transportation, nutrition programs, and other available services.
• Monitor participant progress and conduct timely follow-up to ensure services have been received and participant needs continue to be addressed.
• Maintain accurate, timely, and comprehensive case documentation in the agency's electronic reporting system and other required databases.
• Develop individualized service plans that reflect participant goals, preferences, and identified needs.
• Provide crisis intervention and appropriate referrals when urgent social, medical, housing, or safety concerns arise.
• Conduct outreach activities and provide presentations on benefits, entitlements, available services, and healthy aging topics to participants and community partners.
• Provide Services to SHOPP off-site locations including PopUp Café.
• Recruit and enroll eligible participants into case assistance services and other SHOPP programs and activities.
• Conduct telephone reassurance and wellness calls to assigned participants as appropriate.
• Identify, establish, and maintain collaborative relationships with community agencies, government agencies, and other service providers.
• Advocate on behalf of participants to facilitate access to services and reduce barriers to care.
• Maintain confidentiality and ensure compliance with HIPAA, agency policies, and applicable regulations.
• Monitor service utilization and assist in achieving program performance targets and contractual outcomes.
• Assist with program initiatives as assigned.

General Responsibilities

• Participate in supervision, team meetings, and organizational initiatives.
• Maintain compliance with SHOPP personnel policies, procedures, and funder requirements.
• Complete accurate and timely documentation, reporting, and administrative tasks.
• Support program and organizational goals and meet established deadlines.
• Demonstrate professionalism, accountability, and responsiveness in all aspects of work.
• Work independently and collaboratively to support team and program success.
• Demonstrate flexibility in supporting evolving program and organizational needs.
  

Qualifications :

Required:

• Bachelor's degree in Social Work, Human Services, Gerontology, Psychology, Sociology, or a related field; or an Associate's degree with a minimum of three (3) years of experience providing case assistance or social services.
• Experience working with older adults or other vulnerable populations in a community-based or social service setting.
• Knowledge of public benefits, entitlements, healthcare systems, and community resources available to older adults.
• Experience conducting assessments, providing referrals, and coordinating services.
• Strong organizational, documentation, and case assistance skills.
• Excellent verbal, written, interpersonal, and customer service skills.
• Proficiency in Microsoft Office applications and electronic case recording systems.
• Ability to maintain confidentiality and exercise sound professional judgment.

Preferred:

• Bachelor's or Master's degree in Social Work (BSW/MSW).
• Bilingual (English/Spanish).
• Experience working within NYC Aging-funded programs or similar older adult service programs.
• Knowledge of benefits and entitlement programs including SNAP, Medicaid, Medicare Savings Programs, SCRIE/DRIE, HEAP, and housing resources.
• Crisis intervention and supportive counseling experience.
• First Aid and CPR certification.

Core Competencies :

This role is evaluated based on the following competencies:

• Job Knowledge: Demonstrates knowledge of case assistance practices, benefits and entitlement programs, community resources, aging services, and participant advocacy.
• Collaboration & Teamwork: Works effectively with colleagues, participants, caregivers, community organizations, and government agencies.
• Efficiency & Effectiveness: Manages caseloads efficiently, maintains accurate documentation, meets deadlines, and contributes to program outcomes.
• Mission & Vision Alignment: Demonstrates commitment to SHOPP's mission by promoting participant independence, dignity, inclusion, and quality of life.
• Problem Solving: Assesses participant needs, identifies barriers, and develops practical solutions while utilizing available resources.
• Communication: Communicates clearly, compassionately, and professionally with participants, families, staff, and community partners through effective verbal, written, and interpersonal communication.

Physical and Work Environment Requirements :

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to sit, stand, walk, bend, and move throughout the workday.
• Ability to travel throughout the community to, satellite sites, community agencies, and partner locations as needed.
• Ability to operate computers, office equipment, and electronic documentation systems.
• Ability to lift and carry program materials and office supplies up to 20 pounds.
• Ability to work in office settings, community centers, and various community locations.

Work Schedule and Travel :

• Typical work schedule: Monday through Friday; 9 am to 5 pm.
• Occasional evening or weekend hours may be required for outreach events, presentations, or community activities.
• Local travel between SHOPP sites, satellite locations, and community partner agencies is required.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. SHOPP reserves the right to modify this job description at any time.

Equal Opportunity Employer:

SHOPP is an equal opportunity employer and fosters a diverse, inclusive, and respectful workplace.

Background Check Notice: All offers of employment are contingent upon the successful completion of a background check.

SHOPP is an equal-opportunity employer that fosters a diverse, inclusive, and respectful workplace. Incentive Benefits: Commuter Benefits, Dental Insurance, Employee Discount, Flexible Spending Account, Health Insurance, Life Insurance, Paid Time Off,403(b) Retirement Plan, Vision insurance.