Customer Service Supervisor

Oversees billing and related functions associated with the City of Palestine’s water utility services. This position will supervise the Cashier Clerk positions. This position reports directly to the Finance Director. Closes out and completes reconciliation of daily transactions. Processes all billing and refunds including return deposits. Processes all leakage, meter, and miscellaneous adjustments. Maintains and implements billing calendar. Process web pay packets and system voids. Produce, present, and maintain reports to City Council. Implements and process Winter Averaging and verifies data. Pick up and drop off mail as required. Other Important Job Functions: Reviews and issues utility/water billing statements. Assesses and verifies meter reader records and reports. Maintain utility billing records and updates as necessary. Oversees the preparation of bills; oversees mailing and distribution of billing statements; drafts cut-off notices. Reviews transfers and related billing adjustments. Updates files and records. Oversee/manage meter reader and meter reader supervisor work schedule to insure coverage. Supervises Cashier Clerk positions; manages, schedules, assigns, prioritizes, and reviews work; trains staff, evaluates employee’s performance. Performs other duties as assigned or required. Code invoices for accounts payable and managing department budget. Multiple reporting requirements monthly, yearly and year end. Maintain Customer Service manual and Billing manual. Update as necessary. Acceptable Experience and training: A high school diploma or GED is required. An Associate Degree in Accounting or related field is preferred. Supervisory experience, accounting, and bookkeeping or closely related duties involving public contact, customer relations or closely related responsibilities are required. May be required to work outside the normal business hours. Excellent computer skills are required in Microsoft Office programs. Incode software experience is a plus. #J-18808-Ljbffr