Senior Design for Service and Repair Engineer

Senior Design For Service And Repair Engineer

Join a team that clears the path for you to thrive. As a Senior Design for Service and Repair Engineer, you help shape how Microsoft designs devices that are serviceable, sustainable, and ready to support customers over the full product lifecycle. You collaborate with partners across the business to define repair strategies for high-volume Surface and Xbox products from early development through launch, connecting customer needs, business outcomes, and evolving right to repair legislation.

In this role, you drive New Product Introduction efforts that directly influence product experience, manufacturability, and repairability by developing and scaling next-generation process technologies, field repair solutions, and equipment. You partner closely with legal, operations, and engineering teams to ensure product designs satisfy global sustainability and repair legislation while enabling efficient service operations and differentiated customer experiences. You use your expertise in mechanical engineering, risk management, and high-volume manufacturing to reduce cost, manage launch and yield risk, and deliver robust field repair solutions that keep devices in customers' hands and out of waste streams. You work closely with our launch and factory teams to ramp and successfully launch devices and services to best support our customers.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what's next for everyone.

Responsibilities

• Drive technical leadership and strategy across New Product Introduction efforts to influence device architectures and repair approaches that balance product experience, manufacturability, repairability, and sustainability objectives for high-volume Surface and Xbox products.
• Lead concurrent engineering activities including prototype development, design-of-experiments, and physical analysis, to validate new technologies and system-level design attributes that enable robust, repeatable repair.
• Develop and scale next-generation process technologies and equipment that enable efficient factory and field repair; define manufacturing control plans and critical parameters to ensure quality, safety, and reliability.
• Partner with legal, policy, and cross-functional product teams to translate global sustainability and right to repair legislation into clear product design requirements, influencing product architectures and repair methods.
• Own assessment and analysis of transformation, repair, yield, and capital costs; identify and drive cost reduction opportunities, supply chain and manufacturing strategies, and product tradeoffs that improve repair economics and operational performance.

Qualifications

Required Qualifications:

• Bachelor's Degree in Mechanical Engineering or related field AND 5+ years experience in engineering, manufacturing, operations, hardware development. OR equivalent experience.

Preferred Qualifications:

• Master's Degree in Mechanical Engineering or related field AND 6+ years experience in engineering, manufacturing, operations, hardware development. OR Bachelor's Degree in Mechanical Engineering or related field AND 8+ years experience in engineering, manufacturing, operations, hardware development. OR equivalent experience.
• Six Sigma Green Belt certification. OR equivalent certifications.
• Experience designing and scaling repair ecosystems, including reverse logistics, service operations, repair network enablement, and post-launch product support for global hardware programs.