Host / Hostess

Host / Hostess

The host / hostess is responsible for supporting and contributing to an exceptional guest experience from the point of first engagement by providing a clean and comfortable atmosphere. Those who are selected to serve in this position accomplish this by helping to maintain a clean dining experience for guests, being aware of guest needs, observing when guest expectations may have not been met, and doing what is necessary to provide a remarkable experience for our guests.

Our benefits include:

• A fun work environment where you have the opportunity to positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Free break meals (up to $12.00)
• 50% off meals at our location

Host / Hostess responsibilities:

• Maintain a clean dining experience for the guests to include (but not limited to): cleaning the tables, sweeping & mopping the floors in the dining room, emptying trash compactors, cleaning restrooms
• Ensure guests are promptly greeted upon entering the restaurant
• Ensure use of brand standard practices when interacting with guests
• Anticipate guests' needs such as assisting with children, refreshing beverages, and assisting guests with all condiments and other items needed for their meal
• During high volume times, provide guidance and instruction to guests to ensure they understand our queuing and ordering process including introducing the table delivery service
• Provide regular feedback to team leaders and managers as needed on dining room conditions and customer concerns
• Confirm order accuracy and deliver meals to guests when possible and have ketchup, straws, and napkins readily available when the food is delivered
• Perform a table touch with each guest to ensure they have everything needed and provide an offer to refresh beverages
• Check with each table as they finish their meal and offer to refresh beverages and remove any waste from the table
• When possible, assist dining room team members with cleaning the tables and floors around the tables when guests leave the restaurant
• Always represent the values of Chick-fil-A and the operator, and thank guests for choosing to dine with us before they depart

Qualifications and requirements:

• Must be 18+ years old
• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Be a friendly, encouraging team player
• Strong commitment to superior customer service
• Reliable transportation
• Ability to work in a fast-paced environment
• Willing and able to work in a physically demanding role (including able to lift up to 50 lbs and working on feet for several hours)

Position details:

• Pay: Starting at $18 / hr
• Seasonal (must be available to work until the end of August)
• Full-time OR Part-time
• Shift availability: 8 or 9am to 3pm