VP, Management Operations

Job Description

Job Description

About the job

About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

Position Overview:  The Vice President (VP), Management Operations, NE provides operational leadership and management oversight for a portfolio of residential condominium and cooperative properties. This individual ensures operational excellence, financial performance, and client satisfaction while directly supporting the SVP of Property Management in executing strategic initiatives. The VP supervises property management staff and serves as the primary point of contact for Boards, ownership groups, and residents.

• Oversee daily management and operations of assigned properties, ensuring compliance with all federal, state, and local regulations.
• Monitor preventive maintenance, capital projects, and building operations to ensure efficiency and safety.
• Ensure all properties meet service standards for presentation, safety, and resident satisfaction.
• Implement and maintain Standard Operating Procedures (SOPs) across properties.
• Conduct regular check-ins with property managers, staff, and clients.

Financial Management

• Assist in the preparation and management of annual operating and capital budgets for assigned properties.
• Monitor financial performance, including revenue, expenses, and reserve funding, ensuring alignment with budget goals.
• Provide financial reporting and variance analysis to the SVP for review and presentation to Boards and ownership.

Board and Client Relations

• Serve as a key liaison to Boards of Directors and ownership groups, attending meetings as needed.
• Respond to board inquiries, provide operational guidance, and offer recommendations on capital improvements and operational decisions.
• Build strong, professional relationships with clients and residents, ensuring timely communication and issue resolution.

Team Management and Development

• Supervise and mentor property management staff, fostering a culture of accountability and high performance.
• Support recruitment, onboarding, and training of new staff members.
• Provide feedback, performance evaluations, and professional development opportunities for direct reports.

Compliance and Corporate Support

• Ensure compliance with company policies, procedures, and industry best practices.
• Support implementation of corporate initiatives, technology systems, and partner programs.
• Collaborate with Finance, HR, Legal, and other departments on cross-functional projects and reporting.

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, or related field; advanced degree preferred.
• Minimum 7–10 years of experience in residential property management, with at least 3 years in a leadership role.
• Experience managing condominium/cooperative portfolios preferred.
• Strong financial, operational, and team management skills.
• Excellent communication and client relationship abilities.
• Professional designations such as ARM®, CMCA®, or CPM® preferred, real estate license a plus.

Core Competencies

• Operational Leadership and Problem-Solving
• Financial Management and Budget Oversight
• Client and Board Engagement
• Team Development and Mentorship
• Compliance and Regulatory Knowledge
• Effective Communication and Presentation Skills