Lead Restoration Technician/ Project Supervisor

Benefits Health, Dental, and Life Insurance and Retirement Options Available*** 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Paid time off Vision insurance Company vehicle and cell phone provided for work use Opportunities for ongoing training and career development Paid time off and holidays Position Overview We are seeking an experienced Lead Restoration Technician / Crew Supervisor to join our growing team. This key role is responsible for leading and overseeing restoration projects from start to finish, ensuring quality work, safety compliance, and customer satisfaction. The ideal candidate will have a strong background in water, fire, and mold mitigation, excellent leadership skills, and the ability to work in a fast‑paced environment. Key Responsibilities Project Leadership and Supervision Serve as the primary on‑site lead, supervising and coordinating restoration technicians, subcontractors, and laborers. Ensure projects are executed according to the company’s standard operating procedures, safety guidelines, and client specifications. Assign tasks, monitor progress, and ensure high‑quality results across all stages of the restoration process. Technical Expertise and Execution Perform water extraction, structural drying, mold remediation, and fire/smoke damage mitigation using specialized equipment and techniques. Set up and operate drying equipment, including dehumidifiers, air movers, and other specialty equipment. Accurately document moisture readings, equipment usage, and project details using restoration management software (e.g., MICA, DASH, or equivalent). Customer Communication and Support Act as the primary point of contact for clients, providing regular updates on project status, scope changes, and timelines. Address client questions and concerns with empathy and professionalism, ensuring a positive customer experience. Conduct on‑site walkthroughs with customers upon project completion, ensuring all expectations are met or exceeded. Documentation and Reporting Complete detailed project documentation, including job notes, change orders, daily logs, and final reports. Maintain accurate records of materials used, labor hours, and equipment deployed. Report project status, challenges, and recommendations to management in a timely manner. Team Development and Safety Compliance Train, mentor, and develop restoration technicians to enhance technical skills and job performance. Promote and enforce a culture of safety, ensuring that all team members follow OSHA guidelines and company safety protocols. Identify and resolve on‑site safety hazards, escalating issues as necessary to management. Qualifications Minimum of 2 years of experience in restoration (water, fire, mold) or a related field. Previous leadership or supervisory experience required. IICRC certifications in Water Damage Restoration (WRT), Fire and Smoke Restoration (FSRT), or Applied Structural Drying (ASD) are highly preferred. Strong knowledge of restoration equipment, tools, and techniques. Proficiency in restoration management software (e.g., DASH, MICA, Xactimate) is a plus. Valid driver’s license with a clean driving record. Skills And Attributes Strong leadership and team‑building abilities. Excellent problem‑solving and decision‑making skills. High attention to detail and commitment to quality. Strong interpersonal and communication skills. Ability to handle physically demanding work environments and respond to emergency situations as needed. Work Environment Must be able to work in various environments that have experienced water, fire, mold, and other damage. Ability to work a flexible schedule, including on‑call hours and occasional weekends based on client needs. Requires the ability to lift heavy objects, operate machinery, and work in potentially hazardous environments. Compensation Compensation: $22.00 - $27.00 per hour Legal Disclaimers Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently‑owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees. #J-18808-Ljbffr Rainbow Restoration