Service Advisor - Lexus of Omaha

Your Purpose as a Service Advisor at Lexus of Omaha As a Service Advisor, you are the primary point of contact for our guests in the service department. Our Service Advisors are committed to building lasting relationships through professionalism, attention to detail, and exceptional guest care. Key Responsibilities: Welcome guests, answer incoming calls, and assist with scheduling service appointments in a timely and professional manner. Clearly communicate inspection findings, recommend appropriate maintenance or repair solutions, and prepare detailed repair orders for service needs. Provide accurate estimates for parts, labor, and completion times while ensuring transparency throughout the service process. Document guest concerns thoroughly to support efficient and accurate diagnosis by technicians. Review completed repairs with guests, explain services performed and charges, and ensure complete satisfaction before vehicle delivery. Professionally and proactively resolve guest concerns while maintaining the high standards associated with Lexus of Omaha. Support dealership operations with additional responsibilities as assigned by Management. Basic Qualifications: Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle. Prior customer service experience preferred. Previous Service Advisor or automotive service experience preferred. Strong communication skills with a passion for delivering personalized guest experiences. Ability to thrive in a fast-paced, team-oriented environment while maintaining professionalism and attention to detail. Your Well-Being: Competitive Pay: $65,000 - $95,000/year Work Schedule: Flexible Full-time Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance Training and Development Opportunities for All Employees Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more Educational Reimbursement: General and specialized technical automotive degrees Employee Assistance Programs Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at View phone number on click.appcast.io, option #4 to request accommodation. #J-18808-Ljbffr Lexus of Omaha