Sr. Windows Server Tower Lead (Solution Engineer)

Job Title: Sr. Windows Server Tower Lead (Solution Engineer)
Location: Washington, DC 20590 (onsite)
Type: Contract
Compensation: $56.23/HR on W2
Security Clearance: Ability to obtain and maintain a Public Trust clearance



Responsibilities

• Provide oversight and management support for over 30 Windows engineers responsible for operations, maintenance, and engineering support for the Department of Transportation's Common Operating Environment (COE).
• Lead the Windows Server Tower team, offering technical expertise and strategic guidance on Windows server infrastructure and cloud migrations.
• Manage service delivery, including provisioning, patching, vulnerability remediation, and documentation of server environments across multiple platforms and cloud providers.
• Serve as escalation point for application support, troubleshooting, and complex system issues, ensuring timely resolution and minimal service disruption.
• Create, update, and maintain system documentation, standards, and procedures for domain technologies.
• Facilitate daily change management meetings and oversee Change Requests through the ServiceNow platform.
• Monitor ticket queues, enforce documentation standards, and train staff on best practices for ticket handling and compliance.
• Collaborate with cross-functional teams to support new enterprise systems, perform root cause analysis, and implement process improvements.
• Prepare and deliver presentations, reports, and data calls to DOT and management teams concerning system performance and project status.

Requirements

• 8+ years of experience managing multi-discipline server and system operation teams in a dynamic environment.
• Proven expertise in managing service delivery and solution architecture for enterprise Windows environments.
• Experience leading teams of 30+ personnel supporting complex engineering, operations, and maintenance tasks.
• Project management, project lead, or program manager experience supporting government or large-scale clients is highly preferred.
• Strong knowledge of multi-vendor server operating systems and enterprise infrastructure.
• Extensive experience in fast-paced ITSM environments, root cause analysis, and risk mitigation strategies.
• BS degree or higher in a relevant technical field.
• Ability to collaborate effectively across teams, vendors, and management levels.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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