Restaurant Supervisor - The Weather Room at Cyrus Hotel

Job Description

Job Description

RESTAURANT SUPERVISOR  

DEPARTMENT:  Food & Beverage 
REPORTS TO:  Restaurant Manager 
STATUS:  Non-Exempt 

RESPONSIBILITIES:  

• Fulfills duties as assigned by management. 
• Supervises and directs the prompt, efficient and friendly services of all food and beverage. 
• Ensures all opening, closing and running side work is completed on a daily basis in accordance with standard checklist. 
• Acts as a liaison between kitchen and front of the house employees and operations. 
• Assists in the training and development of team members. Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies. 
• Ensures staff members are maintaining a clean, safe, and sanitary work environment. 
• Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management. 
• Provides helpful counsel to those who need assistance. 
• Provides management with updates regarding employee performance. 
• Performs additional duties as directed by management. 

Qualifications :  

• Must be age 21 or older 
• Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service. 
• Ability to think and communicate clearly in high pressure situations. 
• Ability to move quickly and gracefully throughout the dining room. 
• Demonstrate basic math skills with excellent reading, writing and verbal communication skills. 
• Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing. 
• Ability to confidently make food and beverage pairing recommendations. 
• Ability to execute professional wine service. 
• Knowledgeable of pre-check register operation. 
• Knowledgeable of computer operations and ordering procedures. 
• Knowledgeable of basic sanitation. 
• Ability to effectively communicate effectively with customers, co-workers and supervisors. 
• Ability to maintain excellent attendance and punctuality. 

EXPERIENCE:  

• Previous bartending, serving and/or customer service experience. 

PHYSICAL DEMANDS :  

• Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level. 
• Ability to lift, balance and carry large oval dining room service trays. 
• Ability to lift 15-30 pounds, and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length. 

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:  

• Closed toe, non-canvas and non-skid soled shoes