Animal Care Specialist

Join to apply for the Animal Care Specialist role at Petco Create a healthier, brighter future for pets, pet parents, and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You’ll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You’ll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet /s. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team. Position Responsibilities Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care. Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care, including maintenance, incident reports and hourly health checks. Process register transactions in a way that creates a great experience for each guest. Be proficient within our selling model and support guest interactions as needed. Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests. Complete and apply training programs to maintain a high level of expertise of the role and educate other PCC partners in animal care and maintenance. Promote a positive culture of teamwork, inclusion, and collaboration. Adhere to established operational guidelines, policies, and procedures. Evaluate guest inquiries and refer to the Leader on Duty as needed. Act as primary resource for guests and other PCC partners regarding all animal education and care. Efficiently order companion animals and aquatic life, supplies and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyze department inventory management data and recommend areas for improvement. Perform routine housekeeping tasks as required to maintain the professional image and appearance of the companion animal habitat and aquatic areas. Ensure the proper handling and documentation for all relinquished and adoption animals. Verify animal related maintenance tasks are being completed as outlined on the Maintenance Schedules. Participate in the completion of all animal and aquatic life related physical inventory counts. Adhere to and promote safety and loss prevention procedures. Perform additional duties and projects as required or assigned with or without regular supervision. Other Essential Duties Utilize selling behaviors to provide an amazing guest experience within our Pet Care Center locations. Contribute to a safe environment, maintaining safety protocols. Be a part of a collaborative culture focused on pet health and wellness. Engage in your career by participating in developmental programs to support your continued growth. Basic Qualifications Minimum of one year of experience working with and/or caring for companion animals and aquatic life. Qualified applicants will possess a high level of knowledge and an aptitude for sales techniques. Good interpersonal and verbal communication skills are necessary due to interaction with the public and partners. A professional appearance and genuine interest in animal care are required. Certification Completing and maintaining the Petco Animal Care Certification program is required. Education/Skills High school diploma or equivalent (GED). Proficiency in mathematics and basic accounting, and exceptional communication skills. Supervisory Responsibility Ensure the Pet Care Center is opened and closed according to established procedures. Adhere to and promote safety procedures for partners, guests, and pets. Work Environment The majority of duties are conducted indoors. This role requires bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. Flexibility for evenings and weekends is required. Equal Opportunity Employer Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Salary Start Rate: $13.00 For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see #J-18808-Ljbffr