Customer Service Representative

Job Full Description

Seeking an Customer Service Representative for a local Animal Hospital :

Summary


The CSR/Receptionist is the front line of the hospital, responsible for excellent client service, lobby and telephone flow, appointment coordination, payment processing, and accurate client and patient records.


Job Duties:

• Greet clients promptly and professionally and identify urgent or emergency situations requiring immediate clinical attention.
• Answer telephones, schedule appointments, respond appropriately to routine questions, and document messages accurately.
• Collect and reconcile payments and maintain accurate end-of-shift financial records.
• Communicate effectively with clients, technicians, doctors, and management
• And more......

Requirements:

• Excellent customer-service and communication skills
• Strong accuracy with money, records, schedules, and client information.Ability to recognize emergencies and escalate appropriately.
• Comfort with veterinary practice-management software and common office equipment
• Basic understanding of hospital protocols, vaccines, laboratory testing, and animal care
• Ability to lift and move pet food bags up to approximately 40 pounds.

If you are interested in learning more or applying for this position, please call our office at to schedule a phone interview or send your resume to


Apply online at to speed along the process.

Albuquerque West, NM
3253
9664 Eagle Ranch Road Northwest
Suite #2
Albuquerque, NM 87114