CUSTOMER SERVICE REPRESENTATIVE

Full-Time Customer Service Representative (Veterinary Receptionist)

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

Position Summary

You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

Job Details

Employment Type: Full-time

Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)

Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities

Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.

Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.

Medical Records: Create, update, and maintain accurate electronic and physical patient records.

Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.

Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Qualifications

Minimum of 1 year of customer service (CSR) experience required.

High school diploma or equivalent.

Comfort working in a busy environment with animals present.

Strong attention to detail and basic computer skills.