Licensed Optician

About the role As a MyEyeDr. Licensed Dispensing Optician (LDO), you will analyze prescriptions, fit, measure, and adjust eyeglasses, and provide oversight on all prescriptions throughout the office to deliver high-quality vision care to patients. You will Provide patients with exceptional customer service by understanding and assisting their needs Guide and assist patients in eyewear and frame/lens selection using knowledge of product lines to educate patients Converse with patients to analyze and assess vision problems and needs Provide oversight on all prescriptions throughout the office Maximize sales using the company’s sales concepts (promotions, product choices, coatings, warranties, second pairs, etc.) Maximize insurance plans for patients and explain benefits Understand cost of goods and retail fee schedules to address cost-conscious patients Focus on company Key Patient Indicators Educate patients on adaptation of new prescriptions and care of lenses Use pupillometer, PD ruler and other technical aids for proper fit and measurements Ensure accurate delivery and turnaround times; notify patients of delays Understand promotions, coupons, and third-party programs available through MyEyeDr. Conduct “Care Calls” to patients who received eyewear one week prior Use lensometer to neutralize, verify, and perform final inspection of eyewear Notify and re-notify patients when eyewear is complete for dispensing Fit and adjust completed eyewear for each patient Ensure product pricing is accurate Monitor jobs waiting to be picked up; inform management of any job held over 30 days Clean and merchandise displays daily; maintain attractive displays Handle returns appropriately Perform preliminary testing for patients, as needed Accurately process patient payment transactions Help maintain the attractive appearance of the office Attend office meetings and participate in training opportunities offered by MyEyeDr. Other duties as assigned About You Must be State Board Certified Licensed Dispensing Optician AA or BA/BS in related field is desirable 2-5 years of related eyewear experience within a similar office environment Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements Strong comfort level with optical and lens-related concerns Ability to oversee, understand and describe multiple prescriptions daily Ability to establish positive patient rapport and build relationships to establish repeat customer trends Strong communication skills (oral and written) with the ability to manage priorities in a fast-paced environment Ability to multi-task, set priorities and meet patient commitments/deadlines Proficiency with automated equipment and systems standard to the optometry industry Growth With Us Grow and develop your career through role-specific training programs Opportunity to earn bonuses and commissions (role-specific) Comprehensive benefits package including medical and dental, tax-free savings plans, life insurance and more Vision coverage and associate discounts on our products 401(k) with competitive company match PTO and paid holidays from day one Company and role notes

IND-LDO