Operations Associate

Pharmosol Operations Associate

Pharmosol's AI Pharmacy Assistant automates routine tasks and conversations, enabling pharmacy teams to dedicate more time to deliver exceptional patient care. We're building pharmacy-specific Agentic AI systems that deeply understand pharmacy teams and medications. Already live in multiple pharmacies nationwide, our solution enhances patient experience by making care more convenient and accessible every day.

We're generating revenue and growing rapidly. If you're passionate about leveraging generative AI and specialized technology to reshape patient care, you'll thrive here. At Pharmesol, we value innovation, ownership, and collaboration—so bring your ideas, and let's build something transformative together.

We are seeking an entry level Operations Associate who is highly motivated and can rapidly solve problems that arise. In this role, you will be responsible for a variety of daily business tasks such as reviewing client transcripts, financial planning, marketing, and following up with clients to ensure their needs and concerns are met. The multi-disciplinary nature of this role means you will gain valuable business experience and insight into how an early stage startup operates.

Responsibilities:

• Customer Success Support
  • Help manage customer onboarding processes and ensure timely follow-ups
  • Respond to customer inquiries or issues, escalating to relevant teams as needed
  • Track customer feedback and contribute to process improvements based on insights
• Marketing Support
  • Assist in executing marketing campaigns, including email, social media, and events
  • Maintain CRM and marketing databases with accurate customer and lead information
  • Help prepare reports on campaign performance and engagement metrics
• Sales Administration
  • Support sales team with lead tracking, CRM updates, and preparing proposal materials
  • Coordinate meetings, demos, and follow-ups with prospective clients
  • Assist with creation and upkeep of sales collateral and documentation
• Internal Operations Support
  • Streamline and document internal processes to improve efficiency across teams
  • Assist with project management, vendor coordination, and team scheduling
  • Support onboarding of new team members with tools, systems, and documentation

About You:

• 2+ years of experience (excluding internships); early-stage startup experience preferred
• You take initiative and ownership, proactively seeking ways to contribute beyond your defined role. You embrace challenges without hesitation, stepping up to solve problems and drive meaningful results
• You communicate clearly, ask thoughtful questions, and actively listen to others. You welcome feedback as an opportunity to grow and continuously improve
• Bachelor's degree or equivalent educational background
• Proficient in Microsoft Word, PowerPoint, Excel / Google Sheets – ability to automate tasks using macros or Python scripts a plus
• Familiar with using an AI / LLM such as ChatGPT
• Strong written and verbal communication skills
• Bonus points for previous work experience at a startup or understands pharmacy workflows