Front Office Assistant - Urology / Tampa

Front Office Assistant

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

The front office assistant is located in the Urology department at 14547 Bruce B Downs Blvd Tampa FL. Potential traveling to other location as needed: 7760 Curley Road Suite 203 Wesley Chapel FL. Urology experience preferred.

Responsibilities include scheduling patient appointments according to practice specific scheduling protocols and patient preference, obtaining accurate and complete patient demographic and insurance information, processing all requests for medical records according to Orlando Health and department specific policies and procedures, demonstrating competence in use of office equipment, technology, and answering telephone calls appropriately, and interacting with patients and families in a professional manner.

Qualifications include a high school diploma or equivalent, no licensure/certification required, and six (6) months' experience in a clerical office, or general business, or customer service setting.