Program Assistant/Operations Manager

Job Description

Job Description

• Ability to work the following hours in-person:
o Monday – Thursday: 2pm to 7pm
o Friday: 1pm to 5pm

o Occasional early weekday mornings (starting at 9am) and evenings (until 9pm), as business and program needs may dictate.

Job Responsibilities:
• Welcome in-person visitors to the Ed Portal, answer incoming calls, and as directed, respond to email messages.
• Develop a general familiarity with Ed Portal programs and connect visitors and callers with the available resources and/or programs.
• In accordance with established procedures and as directed, record relevant information and data for tracking purposes.
• Greet and check-in program participants.
• Support programs and events in accordance with event plans and as directed by supervisor. This work will include setting up and breaking down event spaces.
• When onsite, supervise day of logistics connected to the delivery of programing (acceptance of food orders, distribution of materials, responding to program participants operational questions, etc....), including confirming assigned operational tasks have been completed.
• In coordination of supervisor, serve as onsite contact for internal service providers such as Harvard University IT (HUIT), Harvard Facilities Maintenance (FMO), Harvard Real Estate Services (HRES), Harvard Recycling, in order to facilitate service calls, repairs and completion of scheduled work.
• The needs of this role may evolve, and there is the potential for the hours this role works to expand to 35-hours a week and for it to assume responsibility for two additional tasks:
o Development of operations plans/runs of show for Ed Portal events; and,
o Supervise directly and indirectly members of the Ed Portal operations team, ensuring facility, coverage and operational needs are met.

Required Technical Skills/Knowledge:
• Competency in Microsoft Office applications, particularly Outlook, Word and Excel, and Google Drive/Google apps
• Strong organization skills
• Prior experience with database systems
• Previous customer service experience (hospitality, retail, service industry)
• Event management experience: including customer service, event flow, AV troubleshooting, and crowd management
• A high level of emotional intelligence
• Ability to pass a CORI/SORI check
• Ability to lift up to 50 lbs. \nCompany Description

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.

Company Description

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.