Air Operations Agent I

Air Operations Agent I Overview The Air Operations Agent I is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA, ensuring compliance with customer requests. Responsibilities Work with customers to qualify shipping requirements and obtain all necessary details for shipment quotation and operations. Prepare accurate, profitable quotations. Complete the shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates. Coordinate day-to-day air import and export of products, reviewing orders and documents. Track and communicate delays, damages, problems, and resolve customer issues. Handle all aspects of air import and export operations such as customer service, data entry, operations, and billing. Track shipments to ensure timely movement, updating the system immediately upon verification and correcting any deviations. Coordinate recovery/delivery schedules with cartage agents and international partners. Partner with local sales teams to communicate problems to customers, partners and other stations as needed. Ensure adherence to customer SOPs and company KPIs and guidelines. Ensure shipments are billed properly within company guidelines and timelines. Perform additional duties as business demands require. Qualifications Team player who works well with others and demonstrates respect for teammates. Strong work ethic with ownership, independence, accountability, and autonomy. Growth mindset, passionate about continuous improvement and open to change. Customer service focus, building relationships with internal and external customers. Other Skills We Hope to See High school diploma or equivalent. 0-2 years of freight forwarding experience preferred. Basic math and geography skills. Ability to analyze numerical data and draw conclusions. Basic knowledge of CargoWise preferred. Basic knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability. Basic knowledge of country regulations and AIT policies & procedures that minimize risk. Proficiency with arithmetic operations using units of currency, weight, volume, and distance. Ability to acquire job skills and learn company policies to complete routine tasks. Strong reading, analysis, and interpretation of verbal and written requests. Effective communication and presentation skills with a variety of people. Excellent time management to meet customer deadlines in a fast‑paced, high‑volume environment. What AIT Can Offer You In addition to base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement. Teams may qualify for 10–20 days of vacation (based on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. With over 40 years of experience, the Chicago-based supply chain leader offers customized door‑to‑door deliveries via sea, air, ground, and rail, supported by technology and a global network. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you cannot apply online due to a disability, contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr AIT Worldwide Logistics